SUMMARY STEPS TO REPRODUCE 1. 2. 3. OBSERVED RESULT EXPECTED RESULT SOFTWARE/OS VERSIONS Windows: macOS: Linux/KDE Plasma: (available in About System) KDE Plasma Version: KDE Frameworks Version: Qt Version: ADDITIONAL INFORMATION The program is crashing over and over. Most noticeably, when I try and save my work.
So... This obviously doesn't happen to everyone; in fact, if it were common we'd have hundreds of thousands of reports like this. So we need to figure out what is up with your system that Krita is unstable on it. For that we need information: * Please open the bug report in your browser and paste the contents of the following two dialogs in two separate Additional Comment boxes: ** Help->Show System Information for Bug Reports ** Help->Show Krita Log for Bug Reports Then we need details about your system only you can provide: 1) Do you have a system with multiple storage devices? If so, which one are you saving to? 2) Do those storage devices have enough free space left? 3) Are you running any security software other than which came with your OS?
Created attachment 129799 [details] attachment-4645-0.html I responded. I'm sorry if I did so incorrectly. Thank you for your help! On Tue, Jun 30, 2020, 1:31 PM Boudewijn Rempt <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=423710 > > Boudewijn Rempt <boud@valdyas.org> changed: > > What |Removed |Added > > ---------------------------------------------------------------------------- > Status|REPORTED |NEEDSINFO > Resolution|--- |WAITINGFORINFO > CC| |boud@valdyas.org > > --- Comment #1 from Boudewijn Rempt <boud@valdyas.org> --- > So... This obviously doesn't happen to everyone; in fact, if it were common > we'd have hundreds of thousands of reports like this. So we need to figure > out > what is up with your system that Krita is unstable on it. > > For that we need information: > > * Please open the bug report in your browser and paste the contents of the > following two dialogs in two separate Additional Comment boxes: > > ** Help->Show System Information for Bug Reports > ** Help->Show Krita Log for Bug Reports > > Then we need details about your system only you can provide: > > 1) Do you have a system with multiple storage devices? If so, which one > are you > saving to? > 2) Do those storage devices have enough free space left? > 3) Are you running any security software other than which came with your > OS? > > -- > You are receiving this mail because: > You reported the bug.
I'm sorry, but yes, you did not give the right information. You made a new bug report which said: "ADDITIONAL INFORMATION ** Help->Show System Information for Bug Reports ** Help->Show Krita Log for Bug Reports 1. My device has one single side hard drive 2. It has plenty of space 3. I use Malware Bytes" So, you did not add the information from krita for the first two points to this bug report; the other answers help. Malware bytes means you're using Windows -- and you shouldn't use that, because Windows 10's Defender is sufficient. Do not use any 3rd party antivirus or security software _at all_. I still need to see the contents of the system info and log dialogs to help you further.
*** Bug 423714 has been marked as a duplicate of this bug. ***
Thanks for your comment! Automatically switching the status of this bug to REPORTED so that the KDE team knows that the bug is ready to get confirmed. In the future you may also do this yourself when providing needed information.
I still need the extra information I asked for.
Created attachment 129810 [details] attachment-23419-0.html I'm really sorry, but I can't understand what you're saying. I'm not really a computer person. I can't uninstall malware bytes because I use my father's computer and he pays for that application. Is it impossible for me to properly use krita even if I keep that installed? On Wed, Jul 1, 2020, 2:56 AM Boudewijn Rempt <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=423710 > > Boudewijn Rempt <boud@valdyas.org> changed: > > What |Removed |Added > > ---------------------------------------------------------------------------- > Status|REPORTED |NEEDSINFO > Resolution|--- |WAITINGFORINFO > > --- Comment #6 from Boudewijn Rempt <boud@valdyas.org> --- > I still need the extra information I asked for. > > -- > You are receiving this mail because: > You reported the bug.
Open Krita. Click on the Help menu. Click on "Show system information for bug reports" Copy the information in that dialog to this bug report Click on "Show krita log for bug reports" Copy the information in that dialog to this bug report
Created attachment 129828 [details] attachment-20882-0.html I tried but it said what it can't be longer than 65535 characters. On Wed, Jul 1, 2020, 3:05 AM Boudewijn Rempt <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=423710 > > --- Comment #8 from Boudewijn Rempt <boud@valdyas.org> --- > Open Krita. > Click on the Help menu. > Click on "Show system information for bug reports" > Copy the information in that dialog to this bug report > Click on "Show krita log for bug reports" > Copy the information in that dialog to this bug report > > -- > You are receiving this mail because: > You reported the bug.
@Ollie For Help -> Show Krita log for bug reports, please click "Save to File" button and attach to this bug report (using "Add an attachment" link). The other one you should be able to add in a Additional Comments field.
Created attachment 129833 [details] attachment-23194-0.html On Wed, Jul 1, 2020, 2:55 PM Tymond <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=423710 > > Tymond <tamtamy.tymona@gmail.com> changed: > > What |Removed |Added > > ---------------------------------------------------------------------------- > CC| |tamtamy.tymona@gmail.com > > --- Comment #10 from Tymond <tamtamy.tymona@gmail.com> --- > @Ollie > For Help -> Show Krita log for bug reports, please click "Save to File" > button > and attach to this bug report (using "Add an attachment" link). > The other one you should be able to add in a Additional Comments field. > > -- > You are receiving this mail because: > You reported the bug. > Hey! I'm really sorry if I'm being complicated but I can't find the "Save > to File" button you're talking about.
There should be "OK", "Save to file", "Copy to clipboard" buttons on the bottom of Help -> Show Krita log for bug reports if you're using Krita 4.3.0. If you use any other version, please update to Krita 4.3.0 first and check if you get crashes there as well.
Created attachment 130442 [details] Which button to click
I'm setting the bug report to Needs Info again. In the previous comment there is attachment showing the button.
Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging If you have already provided the requested information, please mark the bug as REPORTED so that the KDE team knows that the bug is ready to be confirmed. Thank you for helping us make KDE software even better for everyone!
This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging Thank you for helping us make KDE software even better for everyone!