Bug 421191 - I hit 'save' twice before exiting Krita and I open it the next day and find that my file is gone and isn't being held as a backup option. It was hours of work that I had saved multiple times throughout the process and would desperately like it back.
Summary: I hit 'save' twice before exiting Krita and I open it the next day and find t...
Status: RESOLVED NOT A BUG
Alias: None
Product: krita
Classification: Applications
Component: General (show other bugs)
Version: 4.2.9
Platform: Microsoft Windows Microsoft Windows
: NOR major
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-05-08 15:05 UTC by macksharrit
Modified: 2022-01-28 19:58 UTC (History)
4 users (show)

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Sentry Crash Report:

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Description macksharrit 2020-05-08 15:05:02 UTC 
SUMMARY


STEPS TO REPRODUCE
1. save the file multiple times throughout making it
2. save the file twice before closing the application
3. open application later and file is non-existent

OBSERVED RESULT
my file is gone

EXPECTED RESULT
that the file would be saved or included as a backup

SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 1 Halla Rempt 2020-05-08 15:08:36 UTC 
Where did you save the file to? What location on your drive?
Comment 2 Tiar 2020-05-08 15:13:19 UTC 
Are you sure your Krita version is 4.2.9?

Please check out here for possible reasons: https://docs.krita.org/en/KritaFAQ.html#windows-krita-cannot-open-my-file-anymore

And here to see options for recovery... although in your case it doesn't seem likely: https://docs.krita.org/en/KritaFAQ.html#how-to-recover-my-files

And please attach the output from "Help" -> "Show Krita log for bug reports" to this bug report.
Comment 3 macksharrit 2020-05-08 15:36:24 UTC 
(In reply to Tymond from comment #2)
> Are you sure your Krita version is 4.2.9?
> 
> Please check out here for possible reasons:
> https://docs.krita.org/en/KritaFAQ.html#windows-krita-cannot-open-my-file-
> anymore
> 
> And here to see options for recovery... although in your case it doesn't
> seem likely: https://docs.krita.org/en/KritaFAQ.html#how-to-recover-my-files
> 
> And please attach the output from "Help" -> "Show Krita log for bug reports"
> to this bug report.

I was able to find it deep in my folders after looking for awhile, this problem is fixed. I don't understand the last request.
Comment 4 Halla Rempt 2020-05-08 16:11:41 UTC 
Never mind, this wasn't a bug...