SUMMARY STEPS TO REPRODUCE 1. open the app and any of the files 2. use it(draw) for around 10-15 min 3. krita crashed with my whole mac system OBSERVED RESULT some times it just freeze for around 5 second, but sometime it crashed my whole mac system, requiring to force power off my mac. this issues occur less often after i turn off auto-safe, but still do occur around using krita for around 20 min. EXPECTED RESULT no crashing SOFTWARE/OS VERSIONS Windows: macOS: 10.14.6 (18G4032) Linux/KDE Plasma: (available in About System) KDE Plasma Version: KDE Frameworks Version: Qt Version: ADDITIONAL INFORMATION
Please try to get a crash log for us, here's the instruction: https://docs.krita.org/en/reference_manual/sharing_krita_logs.html#getting-backtrace-mac (you may need to install or enable development features first). You can also try resetting the configuration: https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration and if it doesn't work, go to Configure Krita -> Display and disable Canvas Graphics Acceleration.
It would also be a good idea to add the output of help->system information for bug reports.
(In reply to Tymond from comment #1) > Please try to get a crash log for us, here's the instruction: > https://docs.krita.org/en/reference_manual/sharing_krita_logs.html#getting- > backtrace-mac (you may need to install or enable development features first). > > You can also try resetting the configuration: > https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration and if > it doesn't work, go to Configure Krita -> Display and disable Canvas > Graphics Acceleration. i want to know, if i want to get the crash log, am i suppose to turn on krita, and open terminal, enter those command and wait for the crash? because first, the problem(crash) that i've face, is the one which my whole mac freeze, and i'm not able to enter any command after the crash, which i think i can do similar test on the freeze problem. but Secondly, when i use terminal, after i type 'run', this shows up : Last login: Fri Apr 10 23:28:48 on ttys000 LUAC-s1407149:~ chevychan$ lldb /Applications/krita.app/Contents/MacOS/krita (lldb) target create "/Applications/krita.app/Contents/MacOS/krita" runCurrent executable set to '/Applications/krita.app/Contents/MacOS/krita' (x86_64). (lldb) run error: process exited with status -1 (Error 1) (lldb) is there anything i did wrong? thank you.
No, you did nothing wrong, from what I have read that error is macos hardening. Notarized apps cannot be debugged unless they are prepared in a special way.
Thanks for your comment! Automatically switching the status of this bug to REPORTED so that the KDE team knows that the bug is ready to get confirmed. In the future you may also do this yourself when providing needed information.
(In reply to vanyossi from comment #4) > No, you did nothing wrong, from what I have read that error is macos > hardening. Notarized apps cannot be debugged unless they are prepared in a > special way. thanks for solving my concern, so now is there anything i can do to help, or should i just wait?
Chevy: Could you test this dmg can be debugged? https://drive.google.com/open?id=1xn6eDKG-jPoYqDCdV2mBP2pAVkQcM9dk If you can, then try to get a log. Instructions: https://docs.krita.org/en/reference_manual/sharing_krita_logs.html#getting-backtrace-mac (you may need to install or enable development features first).
(In reply to vanyossi from comment #7) > Chevy: Could you test this dmg can be debugged? > https://drive.google.com/open?id=1xn6eDKG-jPoYqDCdV2mBP2pAVkQcM9dk If you > can, then try to get a log. > > Instructions: > https://docs.krita.org/en/reference_manual/sharing_krita_logs.html#getting- > backtrace-mac (you may need to install or enable development features first). sorry, but i am too inpatient that i reset my whole mac, and now the problem is solved. there is a possibility that there's some virus, or just generally my mac loading speed is rolling down hill. anyway, thanks for the help, and sorry for not able to provide information.
Okay, let's close the issue then. Thanks for getting back to us!