Application: okular (0.24.2) KDE Platform Version: 4.14.16 Qt Version: 4.8.7 Operating System: Linux 4.10.0-38-generic x86_64 Distribution: Linux Mint 18.3 Sylvia -- Information about the crash: Okular crashes repeatedly on a pdf file sent by a new utility service provider. File is opened without problem by other apps, like Xreader, Xournal, PdfSchuffler, Gimp, LibreOffice, etc. - Linux Mint 18.3 Sylvia, core-9.20160110ubuntu0.2-amd64. Desktop manager is Cinnamon, not KDE. The crash can be reproduced every time. -- Backtrace: Application: Okular (okular), signal: Segmentation fault Using host libthread_db library "/lib/x86_64-linux-gnu/libthread_db.so.1". [KCrash Handler] #6 0x00007f642b83ff5f in AnnotRichMedia::Content::getConfiguration(int) const () at /usr/lib/x86_64-linux-gnu/libpoppler.so.58 #7 0x00007f642bc25b9e in () at /usr/lib/x86_64-linux-gnu/libpoppler-qt4.so.4 #8 0x00007f642bc0d57d in Poppler::Page::annotations(QSet<Poppler::Annotation::SubType> const&) const () at /usr/lib/x86_64-linux-gnu/libpoppler-qt4.so.4 #9 0x00007f642be61dc1 in () at /usr/lib/kde4/okularGenerator_poppler.so #10 0x00007f642be6390d in () at /usr/lib/kde4/okularGenerator_poppler.so #11 0x00007f642be63c80 in () at /usr/lib/kde4/okularGenerator_poppler.so #12 0x00007f642be63dba in () at /usr/lib/kde4/okularGenerator_poppler.so #13 0x00007f6430ddd9ae in () at /usr/lib/libokularcore.so.7 #14 0x00007f6430dde2a1 in Okular::Document::openDocument(QString const&, KUrl const&, KSharedPtr<KMimeType> const&, QString const&) () at /usr/lib/libokularcore.so.7 #15 0x00007f64310b906d in Okular::Part::doOpenFile(KSharedPtr<KMimeType> const&, QString const&, bool*) () at /usr/lib/kde4/okularpart.so #16 0x00007f64310ba910 in Okular::Part::openFile() () at /usr/lib/kde4/okularpart.so #17 0x00007f644ac49674 in () at /usr/lib/libkparts.so.4 #18 0x00007f644ac4bf4d in KParts::ReadOnlyPart::openUrl(KUrl const&) () at /usr/lib/libkparts.so.4 #19 0x00007f64310b11ab in Okular::Part::openUrl(KUrl const&) () at /usr/lib/kde4/okularpart.so #20 0x000000000040f76e in () #21 0x000000000040f99c in () #22 0x000000000040ac01 in () #23 0x0000000000409990 in () #24 0x00007f6447e4c830 in __libc_start_main (main=0x409410, argc=6, argv=0x7ffc24826968, init=<optimized out>, fini=<optimized out>, rtld_fini=<optimized out>, stack_end=0x7ffc24826958) at ../csu/libc-start.c:291 #25 0x000000000040b489 in _start () Reported using DrKonqi
Both your poppler and your Okular are so old it's not funny. Please run a modern version before reporting bugs.
Thanks Albert. It is not clear for me if you advise to update the application to a version newer than the one available at my distribution official repository.
Please check which distributions offer recent versions: https://okular.kde.org/download.php If your distribution only offers outdated versions, you can also try flatpak, snap, or appimage versions: https://flathub.org/apps/details/org.kde.okular