SUMMARY STEPS TO REPRODUCE 1. fichier/sauvegarde 2. choix du dossier à utiliser 3. avec ou sans montage préalable (disque réseau) OBSERVED RESULT message pop-up: "Erreur lors de la copie du fichier vers le périphérique" EXPECTED RESULT sauvegarde OK SOFTWARE/OS VERSIONS Windows: 10 - famille (version 1909 - 18363.693) macOS: Linux/KDE Plasma: (available in About System) KDE Plasma Version: KDE Frameworks Version: Qt Version: ADDITIONAL INFORMATION J'utilise un fichier KMM produit par KMM4.8.4 ouvert par KMM5.0.6
Observed result: pop-up message: "Error copying file to device" To what type of file system are you trying to save the backup? Do you need to mount it first? Is it a local hard drive or a network share or a Google Drive? This is important for which other libraries are needed to support the write.
Created attachment 126619 [details] attachment-22706-0.html Bonjour, J’ai essayé (sans succès): - Sur le disque dur de mon PC - Sur un disque « cloud » (pCloud) (je crois transfert en Pier-to-Pier …) - Sur le Google Drive rattaché au compte Je précise que la version KMyMoney 4.8.4 que j’utilise actuellement pour 2 « comptes » KMyMoney (finances personnelles et trésorerie association) est toujours active sur le PC. Le fichier que j’essaie de sauvegarder est un fichier 4.8.4 ouvert par 5.0.6 . Le problème de la sauvegarde est un frein pour moi pour passer en 5.0.6. Merci d’avance, Cordialement, G. Lefebvre Provenance : Courrier pour Windows 10 De : Jack Envoyé le :jeudi 5 mars 2020 18:33 À : gilles.lefebvre5001@yahoo.com Objet :[kmymoney] [Bug 418493] Sauvegarde sur disque local ou reseauimpossible https://bugs.kde.org/show_bug.cgi?id=418493 Jack <ostroffjh@users.sourceforge.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Platform|Other |MS Windows Resolution|--- |WAITINGFORINFO Status|REPORTED |NEEDSINFO --- Comment #1 from Jack <ostroffjh@users.sourceforge.net> --- Observed result: pop-up message: "Error copying file to device" To what type of file system are you trying to save the backup? Do you need to mount it first? Is it a local hard drive or a network share or a Google Drive? This is important for which other libraries are needed to support the write.
Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging If you have already provided the requested information, please mark the bug as REPORTED so that the KDE team knows that the bug is ready to be confirmed. Thank you for helping us make KDE software even better for everyone!
Changing status to reported.
Did you try to use a newer version? You can get one from https://binary-factory.kde.org/job/KMyMoney_Release_win64/ which represents the head of the 5.0 stable branch currently at 5.0.8 plus fixes. Does the problem persist when you use that version?
Created attachment 126922 [details] attachment-11933-0.html Morning, This morning, I have tried the last 5.0.8 version, picked up on « Windows MSVC 64 bit » repertory, file : kmymoney-master-707-windows-msvc2017_64-cl.exe The bug is still present. If I check the box « monter le disque avant… » (ie the English translation in 5.0.8…), the system Windows crashes (no respons, user and windows in waiting state…). I’m using the 5.0.6 version again, due to lack on french translation for 5.0.8. It ‘s more easy for my family, not so fluent in English… Thank you for your interest in this case. Best regards. G. Lefebvre Provenance : Courrier pour Windows 10 De : Thomas Baumgart Envoyé le :samedi 21 mars 2020 06:36 À : gilles.lefebvre5001@yahoo.com Objet :[kmymoney] [Bug 418493] Sauvegarde sur disque local ou reseauimpossible https://bugs.kde.org/show_bug.cgi?id=418493 Thomas Baumgart <tbaumgart@kde.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|--- |WAITINGFORINFO Status|REPORTED |NEEDSINFO --- Comment #5 from Thomas Baumgart <tbaumgart@kde.org> --- Did you try to use a newer version? You can get one from https://binary-factory.kde.org/job/KMyMoney_Release_win64/ which represents the head of the 5.0 stable branch currently at 5.0.8 plus fixes. Does the problem persist when you use that version?
Thomas - might this be the same as bug 419082? Gille - is there a leading slash "/" at the beginning of the path to the backup file location? If so, try removing that slash and see if the backup works. Do not check the "mount" checkbox, as this option does not actually work on Windows.
Created attachment 126960 [details] attachment-5515-0.html Morning ! YOU ARE RIGHT !!! Without the « / » leading slash in the beginning of the backup path, all types of « save » are OK (on the PC local HD, on my Google drive account disk, and on my « pCloud » network disc.) Thank you (a lot !) for your idea. For you and all the KMM Team ! Best regards, GL Gilles LEFEBVRE 8, rue Henri Rabourdin 78140 – VELIZY (France) Mail to : gilles.lefebvre5001@yahoo.com Mobile : +33 611 270 213 De : Jack Envoyé le :dimanche 22 mars 2020 19:56 À : gilles.lefebvre5001@yahoo.com Objet :[kmymoney] [Bug 418493] Sauvegarde sur disque local ou reseauimpossible https://bugs.kde.org/show_bug.cgi?id=418493 Jack <ostroffjh@users.sourceforge.net> change What |Removed |Added ---------------------------------------------------------------------------- CC| |ostroffjh@users.sourceforge | |.net --- Comment #7 from Jack <ostroffjh@users.sourceforge.net> --- Thomas - might this be the same as bug 419082? Gille - is there a leading slash "/" at the beginning of the path to the backup file location? If so, try removing that slash and see if the backup works. Do not check the "mount" checkbox, as this option does not actually work on Windows.
Jack, right, it's the same thing. Mark it as duplicate since we already fixed it. *** This bug has been marked as a duplicate of bug 419082 ***
Moved to 'general' component