Bug 417045 - I was working with software krita 4.2.8 in the Windows 10 computer. When I want to work with this same document but in the Mac OS laptop, the software krita doesn't open the file. Can you help me, please?
Summary: I was working with software krita 4.2.8 in the Windows 10 computer. When I wa...
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: File formats (show other bugs)
Version: 4.2.8
Platform: Other macOS
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-02-02 07:05 UTC by Fran
Modified: 2020-03-12 04:33 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:

Attachments
Krita se ha cerrado inesperadamente (3.66 MB, image/jpeg)
2020-02-11 01:13 UTC, Fran 		Details
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Description Fran 2020-02-02 07:05:04 UTC 
SUMMARY


STEPS TO REPRODUCE
1. 
2. 
3. 

OBSERVED RESULT


EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 
macOS: high sierra version 10.13.6
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 1 Fran 2020-02-11 01:13:32 UTC 
Created attachment 125837 [details]
Krita se ha cerrado inesperadamente

This message of krita appears on screen of Mac laptop when I try to open the file of krita, which was worked and kept with windows 10 by me.
Comment 2 vanyossi 2020-02-11 16:26:42 UTC 
Thats suspicious, but it should run in High Sierra, however it could mean that somethin gin the build process in no longer compatible with HighSierra :/.

Some questions:
- is this the first krita you use in this mac?
- If not, what version was working properly? (if it is first time, try an older version)

Could you help me see what is happening by launching the application from terminal?
Go to Krita App, right click "See package contents"
Inside the package, navigate to: Contents/MacOS
Right click "krita", open with -> Terminal

It should open a terminal and launch krita from there, showing some insight into what is happening. Copy and paste the text from the terminal here.
Comment 3 vanyossi 2020-02-11 16:30:16 UTC 
I did not read the title, forget the part about not being compatibel with High Sierra. The file must be using something conflicting in macOS. Only with the file We will know

If the content in not on NDA could you attach your file, or paste a link to the file uploaded somewhere else? (drive, dropbox)? (if NDA, send me the link to my e-mail)
Comment 4 Bug Janitor Service 2020-02-26 04:33:23 UTC 
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 5 Bug Janitor Service 2020-03-12 04:33:17 UTC 
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!