Created attachment 124963 [details] troubleshoot report for Gutenprint driver for HP1120C SUMMARY Printing to HP1120C with gutenprint driver from Kwrite not working. STEPS TO REPRODUCE 1. 2. 3. OBSERVED RESULT EXPECTED RESULT SOFTWARE/OS VERSIONS Linux/KDE Plasma: OpenSUSE 15.1 / LXDE 15.1 KWrite Version 18.12.3 (available in About System) KDE Plasma Version: KDE Frameworks Version: Qt Version: QT5 ADDITIONAL INFORMATION
Should this be filed against kwrite and not against okular?
Sorry, the Summary should read "Printing to HP1120C with gutenprint driver from Okular not working. Printing a text file from Kwrite does work correctly. Some other functions that are not working are: - From CUPS Maintneance menu >> "Clean Print Heads" Clean Print Heads hpdeskjet1120c Error Unable to send command to printer driver: Unsupported document-format "application/vnd.cups-command". - From CUPS Maintneance menu >> "Print Self-Test Page" Print Self-Test Page hpdeskjet1120c Error Unable to send command to printer driver: Unsupported document-format "application/vnd.cups-command". A different PDF viewer "Document Viewer - Xreader " does print to the driver on a "letter" size paper. I need to print to a CUSTOM size sheet
If cups can't print self-test page, it seems to me your configuration is broken.
I was able to print the test page from YAST. The CUPS > Maintenance > Print Test Page prints correctly. This is where the printed data is generated in CUPS, sent to the printer for printing. The "Print Self Test Page" is a command sent to the printer to print the pre-programmed printer's own self test page. This is similar to 'Power-on the printer' then holding the printer's "Resume" button. This printing is working from the printer buttons. The problem seems to be that the driver does not fully support the printer features. Upon further inspection of the CUPS Print test page, the 'Media Limits: 0.25 x 0.46 to 8.25 x 10.96 is only letter size paper is no where near the 13x19in paper size defined in the specification page or the banner mode special feature. Any advise on how to get a driver to use the full features of the printer including the special feature - banner mode? Thanks, Bruce.
Do I understand correctly that this is basically the same bug report as 415985 (also reported by you), just for another driver/PPD? If so, please answer the same questions as asked in bug 415985 comment 4? (In reply to bruce.samhaber@samhaber.ca from comment #4) > Any advise on how to get a driver to use the full features of the printer > including the special feature - banner mode? That depends on the PPD/driver you're using, so I'd suggest to check whether you can find another one for that model.
(In reply to Michael Weghorn from comment #5) > Do I understand correctly that this is basically the same bug report as > 415985 (also reported by you), just for another driver/PPD? > > If so, please answer the same questions as asked in bug 415985 comment 4? > > > (In reply to bruce.samhaber@samhaber.ca from comment #4) > > Any advise on how to get a driver to use the full features of the printer > > including the special feature - banner mode? > > That depends on the PPD/driver you're using, so I'd suggest to check whether > you can find another one for that model. Yes this is the same problem as BUG 415985 but with the GUTENPrint driver (.PPD file)
Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging If you have already provided the requested information, please mark the bug as REPORTED so that the KDE team knows that the bug is ready to be confirmed. Thank you for helping us make KDE software even better for everyone!
New information was added with comment 6; changing status for inspection.
Hi Bruce, (In reply to bruce.samhaber@samhaber.ca from comment #6) > Yes this is the same problem as BUG 415985 but with the GUTENPrint driver > (.PPD file) if we should examine the issue with that driver/PPD as well, we'd need the same information that was needed in bug 415985, in particular the PPD and the CUPS error_log. It might well be that this is also an issue with the CUPS filter chain.
This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging Thank you for helping us make KDE software even better for everyone!
Created attachment 129748 [details] The attachment requested /etc/cups/ppd/hpdeskjet1120c.ppd
Created attachment 129749 [details] Today's /var/log/cups/error_log file This is the "/var/log/cups/error_log" file from the 2 printouts today. The last 2 printouts are the Letter 8.5x11" and lastly the Tabloid 11x17". Both printouts for the 2 sizes of PDFs are printing to an effective A4 size sheet of paper. In the case of the 11x17" paper the printer prints to most of the PDF information croping some at the end; printout size is 281mm x 195mm. In the case of the Letter 8.5x11" paper the printer stops printing 1/2" from the end of the paper, which is a printer limitation; printout height is 195mm and effective length based on the scale is 288mm.
Created attachment 129750 [details] Testpage printed in Letter size
Created attachment 129751 [details] Testpage printed Tabloid size 11x17"
Comment on attachment 129751 [details] Testpage printed Tabloid size 11x17" When printing set the following options: PDF Option - Force Rasterization Option - GreyScale When printing set the following Properties: Page Tab: Page Size > Tabloid >> Width= 17" Height= 11" Advanced Tab: Shrink Page if necessary to Fit Borders >> Crop (preserve dimensions)
Comment on attachment 129750 [details] Testpage printed in Letter size When printing set the following options: PDF Option - Force Rasterization Option - GreyScale When printing set the following Properties: Page Tab: Page Size > Letter >> Width= 11" Height= 8.5" Advanced Tab: Shrink Page if necessary to Fit Borders >> Crop (preserve dimensions)
New information was added with recent comments; changing status for investigation.
(In reply to bruce.samhaber@samhaber.ca from comment #13) > Created attachment 129749 [details] > Today's /var/log/cups/error_log file > > This is the "/var/log/cups/error_log" file from the 2 printouts today. [...] Unfortunately, this seems to have been created using log level "warning". Can you set CUPS's log level to "Debug" in /etc/cups/cupsd.conf, restart CUPS, try again and attach an updated log?