Bug 415916 - In Krita my drawing tools don't work and I can't draw
Summary: In Krita my drawing tools don't work and I can't draw
Status: RESOLVED NOT A BUG
Alias: None
Product: krita
Classification: Applications
Component: Tools (show other bugs)
Version: 4.2.8
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-01-06 03:17 UTC by Justin
Modified: 2020-01-07 12:22 UTC (History)
1 user (show)

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Latest Commit:
Version Fixed In:
Sentry Crash Report:

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Description Justin 2020-01-06 03:17:51 UTC 
SUMMARY
I can't use any of the tools when I try to draw nothing appears I reinstall Krita 5 times and different versions and still doesn't work.

EXPECTED RESULT
I hope that you could help me and tell me a way to fix it. Thank You!

SOFTWARE/OS VERSIONS
Windows: 10
Comment 1 Ahab Greybeard 2020-01-06 17:27:19 UTC 
This is, of course, a very unusual situation, Which version of Windows are you using?
Please note that reinstalling krita will have no effect on any settings and configurations.

As a first step to investigating this, can you take a full screen .png screenshot when krita is running and you've used File -> New to create a new image. Then attach it to a reply to this bug report.

Also, with a fresh new image in krita, can you do Help -> Show system information for bug reports and copy/paste the text into a reply to this bug report. If it's a very large amount of text, you can copy/paste it into a .txt file and attach that to a reply to this bug report.
Comment 2 Justin 2020-01-07 02:36:28 UTC 
I'm very sorry for your attempts to help me but I found out that Krita was working and my file was corrupted and then after that I made a new drawing and it started working again. I am terribly so sorry for wasting your valuable time and I appreciate you trying to help. And thank you!
Have a nice day.
Comment 3 Bug Janitor Service 2020-01-07 04:33:12 UTC 
Thanks for your comment!

Automatically switching the status of this bug to REPORTED so that the KDE team
knows that the bug is ready to get confirmed.

In the future you may also do this yourself when providing needed information.
Comment 4 Ahab Greybeard 2020-01-07 12:22:10 UTC 
If that file opened with no problem but you couldn't draw in it, there are various possible explanations.
One is that you have a small selection active that you haven't noticed. In this case you'd be unable to draw/paint outside that selection. You can test this possibility by doing Select -> Deselect to remove any selections.
There are other possible causes involving layer opacity and layer blending modes that could be investigated.

You seem happy to carry on so I'll set this to Resolved Not A Bug.

If you have any problems like this in the future then please do report them if you can't figure out what's happening.