Bug 414957 - Unable to Open program
Summary: Unable to Open program
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: General (show other bugs)
Version: 4.2.8
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-12-08 16:49 UTC by Asuna
Modified: 2020-06-03 04:33 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed In:


Attachments
Krita - not responding.LOG (11.87 KB, application/octet-stream)
2019-12-08 17:40 UTC, Asuna
Details
attachment-5445-0.html (1.54 KB, text/html)
2019-12-10 14:54 UTC, Asuna
Details
Issue came back (10.82 KB, text/plain)
2019-12-12 17:35 UTC, Asuna
Details
%localappdata% (6.84 KB, image/png)
2019-12-12 17:42 UTC, Asuna
Details
attachment-13887-0.html (1.46 KB, text/html)
2019-12-13 22:44 UTC, Asuna
Details

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Description Asuna 2019-12-08 16:49:53 UTC
SUMMARY 
Updated from 4.2.7.1 to 4.2.8 unable to open. User Receives "not responding" and application never loads
Update occurred after Widows update around 8pm est on 12/7/2019
STEPS TO REPRODUCE
1. Reverted to 4.1.7 works. Updated to 4.2.6 user receives "not responding"
2. Reinstalled all drivers of GPU application still receives "not responding"
3. 

OBSERVED RESULT


EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 10
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Chat that user had with Dev's regarding issue.

+Asuna
Greetings, I need to report an issue, I have recently updated krita in 2 ways in attempt to get this to work. I have it through the MS store and the exe file. After a small windows update last night. I attempted to open the application and it goes into "not responding". Can you help? 
tiar-ty
Asuna: are you just opening the program with a file or without the file 
+Asuna
just the program file 
tiar-ty
Asuna: try to reset your configuration using this instruction: https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration 
+Asuna
already cleared 
tiar-ty
Asuna: can you please download portable (.zip) version of Krita 4.1.7 and check that one? 
+Asuna
Sure thing, one moment 
+Asuna
tiar-sp
Asuna: can you check 4.2.0 as well? 
+Asuna
@tiar-sp i don't see 4.2.0 only 4.2.6 
* tiar-sp needs to go for a bit, will be back in 15-20 min 
+Asuna
The 4.2.6 version give the not responding when opened 
Lynx3d
Asuna, all older versions can be found here: https://download.kde.org/Attic/krita/ 
+Asuna
we confirmed that v4.1.7 works for me however anything after 4.2 doesn't for some reason i keep getting a not responding when opening. this just started last night and i was running a 4.2 version before this happened 
+hyperion101010
@tiar-sp 
tiar-sp
Asuna: what GPU do you have? 
+Asuna
GTX1070 Ti 
+hyperion101010
that is something powerful you have i will say that 
@Asuna 
+Asuna
thanks @hyperion101010 
+Asuna
tiar-sp
Asuna: hmm, and what version of the graphics card driver do you have? 
+Asuna
@tiar-sp current driver is 441.41 
tiar-sp
Asuna: do you know what DebugView is? It would be really helpful if you could check opening Krita with it 
tiar-sp
Asuna: you can try reinstalling the driver, even if it's the latest version - I needed to do that recently after Windows Update as well 
tiar-sp
it might help 
+Asuna
@tiar-sp i have never used the debugview before, and i have already gone through all updates this morning before reaching out. 
tiar-sp
Asuna: ok. I would like you to make a bug report on bugs.kde.org to resolve this 
Asuna: and DebugView output would be really useful 
Asuna: you can download it, it doesn't need installing, just unzipping and clicking on the file 
+Asuna
@tiar-sp will do and will look into the debug view, thank you for the help. 
tiar-sp
Asuna: thanks for coming here :)
Comment 1 Halla Rempt 2019-12-08 16:53:41 UTC
Can you please attach the output of help->system information for bug reports to this bug, and preferably also a debugview (https://docs.microsoft.com/en-us/sysinternals/downloads/debugview) log of starting Krita. 

Does your computer have a dual GPU, so you can run Krita either on Intel or on the Nvidia gpu?
Comment 2 Asuna 2019-12-08 17:39:59 UTC
Created attachment 124386 [details]
Krita - not responding.LOG

Well, Good news and Bad news.....  when I went to re download the version
that was causing the problem I prompted that the program was already
running so I went into task manager I wasn't showing processes as running
went into details and it was still running there killed it. ran the
installer and the program opened up. I rebooted my PC however just to be
sure that this wasn't going be an ongoing issues and ran the debug view
(attached) and it went into not responding again.

I can set it up that it can run on the GPU but i never set it up that way
when i built this PC

On Sun, Dec 8, 2019 at 11:53 AM Boudewijn Rempt <bugzilla_noreply@kde.org>
wrote:

> https://bugs.kde.org/show_bug.cgi?id=414957
>
> Boudewijn Rempt <boud@valdyas.org> changed:
>
>            What    |Removed                     |Added
>
> ----------------------------------------------------------------------------
>          Resolution|---                         |WAITINGFORINFO
>            Platform|Windows CE                  |MS Windows
>              Status|REPORTED                    |NEEDSINFO
>                  CC|                            |boud@valdyas.org
>
> --- Comment #1 from Boudewijn Rempt <boud@valdyas.org> ---
> Can you please attach the output of help->system information for bug
> reports to
> this bug, and preferably also a debugview
> (https://docs.microsoft.com/en-us/sysinternals/downloads/debugview) log of
> starting Krita.
>
> Does your computer have a dual GPU, so you can run Krita either on Intel
> or on
> the Nvidia gpu?
>
> --
> You are receiving this mail because:
> You reported the bug.
Comment 3 Bug Janitor Service 2019-12-09 04:33:07 UTC
Thanks for your comment!

Automatically switching the status of this bug to REPORTED so that the KDE team
knows that the bug is ready to get confirmed.

In the future you may also do this yourself when providing needed information.
Comment 4 Halla Rempt 2019-12-09 12:45:26 UTC
Is there also a kritacrash.log file in %LOCALAPPDATA%?

And I also asked for the information from help->system information for bug reports.

Please attach both files to the bug.
Comment 5 Asuna 2019-12-10 14:54:44 UTC
Created attachment 124425 [details]
attachment-5445-0.html

whatever was causing the not responding is now gone. i am able to open
v4.2.8 of krita even after a restart of my PC. When i had originally looked
for the kritacrash.log file it didn't exist.

On Mon, Dec 9, 2019 at 7:45 AM Boudewijn Rempt <bugzilla_noreply@kde.org>
wrote:

> https://bugs.kde.org/show_bug.cgi?id=414957
>
> Boudewijn Rempt <boud@valdyas.org> changed:
>
>            What    |Removed                     |Added
>
> ----------------------------------------------------------------------------
>          Resolution|---                         |WAITINGFORINFO
>              Status|REPORTED                    |NEEDSINFO
>
> --- Comment #4 from Boudewijn Rempt <boud@valdyas.org> ---
> Is there also a kritacrash.log file in %LOCALAPPDATA%?
>
> And I also asked for the information from help->system information for bug
> reports.
>
> Please attach both files to the bug.
>
> --
> You are receiving this mail because:
> You reported the bug.
Comment 6 Bug Janitor Service 2019-12-11 04:33:10 UTC
Thanks for your comment!

Automatically switching the status of this bug to REPORTED so that the KDE team
knows that the bug is ready to get confirmed.

In the future you may also do this yourself when providing needed information.
Comment 7 Tiar 2019-12-11 12:10:01 UTC
Then let's change the status.
Comment 8 Asuna 2019-12-12 17:35:52 UTC
Created attachment 124450 [details]
Issue came back

Issue back back again.
Comment 9 Asuna 2019-12-12 17:42:27 UTC
Created attachment 124451 [details]
%localappdata%

These are the only files that show for krita under the %localappdata% file extention
Comment 10 Asuna 2019-12-13 22:44:35 UTC
Created attachment 124481 [details]
attachment-13887-0.html

The not responding re-occurred i have already attached the
files/screenshots of debug and the where the crashfile would be

On Wed, Dec 11, 2019 at 7:10 AM Tymond <bugzilla_noreply@kde.org> wrote:

> https://bugs.kde.org/show_bug.cgi?id=414957
>
> Tymond <tamtamy.tymona@gmail.com> changed:
>
>            What    |Removed                     |Added
>
> ----------------------------------------------------------------------------
>          Resolution|---                         |WORKSFORME
>                  CC|                            |tamtamy.tymona@gmail.com
>              Status|REPORTED                    |RESOLVED
>
> --- Comment #7 from Tymond <tamtamy.tymona@gmail.com> ---
> Then let's change the status.
>
> --
> You are receiving this mail because:
> You reported the bug.
Comment 11 Halla Rempt 2020-05-04 10:50:45 UTC
* Are you by any chance running antivirus software other that what comes with Windows 10?
* If you create a new local user and try to run the latest beta, does that work? See https://download.kde.org/unstable/krita/4.3.0-beta1/.
Comment 12 Bug Janitor Service 2020-05-19 04:33:23 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 13 Bug Janitor Service 2020-06-03 04:33:20 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!