Bug 413966 - Fails to open PDF document
Summary: Fails to open PDF document
Status: RESOLVED WAITINGFORINFO
Alias: None
Product: okular
Classification: Applications
Component: PDF backend (show other bugs)
Version: 1.6.3
Platform: openSUSE Linux
: NOR normal
Target Milestone: ---
Assignee: Okular developers
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-11-09 07:53 UTC by Alan Prescott
Modified: 2019-11-25 07:20 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


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Description Alan Prescott 2019-11-09 07:53:04 UTC
SUMMARY
Okular fails opening PDF supplied by my insurer - Opening in Okular from File menu or run from tty with filename as arg produces an error.
File opens OK in Adobe Acrobat in Windoze 10

STEPS TO REPRODUCE
1. Open Okular
2. Open file via File menu
3. Error

OBSERVED RESULT
Error
Could not open file:///home/alan/Downloads/proofofncd.PDF

In TTY
> okular Downloads/proofofncd.PDF
qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 1419, resource id: 29360270, major code: 40 (TranslateCoords), minor code: 0

EXPECTED RESULT
Should show document

SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: openSUSE Leap 15.1
(available in About System)
KDE Plasma Version: 5.12.8
KDE Frameworks Version: 5.55.0
Qt Version: 5.9.7

ADDITIONAL INFORMATION
This file shows my name and address so I'm not going to add it as a public attachment. 
Registered Okular Devs can contact me if required
Comment 1 Albert Astals Cid 2019-11-10 01:15:05 UTC
We can't fix a bug that we can check if it exists.

Also opensuse Leap uses a poppler library that is almost 2 years old, the bug may as well not exist anymore
Comment 2 Alan Prescott 2019-11-10 07:12:05 UTC
I have produced a readable version so it's not a major problem for me at the moment and, as you say, this bug may have been fixed in later versions of the library.
If you are interested in looking into it I can send you (personally) a copy as an email attachment.
Comment 3 Albert Astals Cid 2019-11-10 10:43:57 UTC
Personally not interested, i have lots of things to fix that can be done on public documents.
Comment 4 Bug Janitor Service 2019-11-25 04:33:08 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
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If you have already provided the requested information, please
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