Bug 412656 - Cintiq 24 inch can't use Pen after eraser side hits digital display.
Summary: Cintiq 24 inch can't use Pen after eraser side hits digital display.
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: Brush engines (show other bugs)
Version: 4.2.6
Platform: Flatpak Linux
: NOR major
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords: needs_verification, usability
Depends on:
Blocks:
 
Reported: 2019-10-06 08:34 UTC by Jason Mangano
Modified: 2019-11-06 04:33 UTC (History)
3 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


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Description Jason Mangano 2019-10-06 08:34:42 UTC
SUMMARY:  Using POP_OS! 19.04 Kernal 5.0.0-29 Generic

When drawing with the Cintiq 24 (4k touch active display) Krita works beautifully with full pressure and touch.  When the digital wacom stylist 2.0 is flipped and the eraser end hits the digital panel to erase it works as expected.  The problem comes after using the eraser, the pen is no longer able to be used.  I tried changing brushes nothing works.  The pen is still able to make eraser marks when flipped to the eraser end.  (I hope this is clear)


STEPS TO REPRODUCE
1. Writing/drawing works every start of the program

2. flip the digital stylist to the eraser end and erasing works as expected

3. flip the digital stylist to the inking/drawing end and the pen no longer 
   works :(

OBSERVED RESULT


EXPECTED RESULT


SOFTWARE/OS VERSIONS

             /////////////                jasonmangano@pop-os 
         /////////////////////            ------------------- 
      ///////*767////////////////         OS: Pop!_OS 19.04 x86_64 
    //////7676767676*//////////////       Host: XPS 8700 
   /////76767//7676767//////////////      Kernel: 5.0.0-29-generic 
  /////767676///*76767///////////////     Uptime: 17 hours, 8 mins 
 ///////767676///76767.///7676*///////    Packages: 2053 (dpkg), 15 (flatpak) 
/////////767676//76767///767676////////   Shell: bash 5.0.3 
//////////76767676767////76767/////////   Resolution: 1920x1080 
///////////76767676//////7676//////////   DE: GNOME 3.32.2 
////////////,7676,///////767///////////   WM: GNOME Shell 
/////////////*7676///////76////////////   WM Theme: Pop 
///////////////7676////////////////////   Theme: Pop-slim-dark [GTK2/3] 
 ///////////////7676///767////////////    Icons: Pop [GTK2/3] 
  //////////////////////'////////////     Terminal: gnome-terminal 
   //////.7676767676767676767,//////      CPU: Intel i7-4790 (8) @ 4.000GHz 
    /////767676767676767676767/////       GPU: AMD ATI Radeon RX 470/480/570/57 
      ///////////////////////////         Memory: 3241MiB / 7924MiB 
         /////////////////////
             /////////////                                        


ADDITIONAL INFORMATION

This software (KRITA) is being deployed via flatpack if that matters at all. :)
Comment 1 M 2019-10-06 20:13:07 UTC
Could you check if the issue is that the brush is set to 0% opacity after flipping between pen tips? In which case that ties into this bug https://bugs.kde.org/show_bug.cgi?id=389022 (see the last few comments)
Comment 2 wolthera 2019-10-07 14:44:10 UTC
Setting this to needsinfo till the question is answered.
Comment 3 Bug Janitor Service 2019-10-22 04:33:10 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 4 Bug Janitor Service 2019-11-06 04:33:13 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!