Bug 411659 - Unknown error.
Summary: Unknown error.
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: Animation (show other bugs)
Version: 4.2.5
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-09-06 22:31 UTC by Jack Graham
Modified: 2019-10-10 04:33 UTC (History)
1 user (show)

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Latest Commit:
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Description Jack Graham 2019-09-06 22:31:09 UTC
SUMMARY
While attempting to render an animation, the window displaying the loading bar appears, halts at approximately 70%, and then either crashes the application and exports only the frames, or displays a window that states "Could not render animation:Unknown error." and exports a blank, 0 byte document that cannot seem to be opened with any application.

STEPS TO REPRODUCE
1. Download the most recent builds of both Krita and Ffmpeg. Unzip the Ffmpeg file.

2. Create an animation (a simple one is recommended for testing purposes), and go to File> Render Animation. Select to export as a video and render as a GIF.

3. Click on the file icon (which displays "Select file name..." when the cursor hovers over it) next to the "FFMpeg: " box, which will bring you to downloads.

4. Open the extracted file "ffmpeg", then the file "bin", and select ffmpeg.exe, after which you will be returned to the "Render Animation" window, now with the address to that file in the "FFMpeg: " box.

5. Click "Ok"

OBSERVED RESULT
The program either crashes and exports only the frames, or displays an error message and exports an empty file. There does not seem to be any pattern to the outcome.

EXPECTED RESULT
The file should be exported as a GIF.

SOFTWARE/OS VERSIONS
Windows: Windows 10, version 1903
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 1 Ahab Greybeard 2019-09-10 20:18:12 UTC
Did you get FFmpeg from https://ffmpeg.zeranoe.com/builds/ and did you get the 4.2 Windows-64 bit Static build?

Can you attach the FFmpeg encode log and palette generation log files which should be in the same folder as the rendered output and the intermediate frame outputs?

Can you attach the .kra file animation that you used for this?
Comment 2 Bug Janitor Service 2019-09-25 04:33:08 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 3 Bug Janitor Service 2019-10-10 04:33:08 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!