Bug 410932 - Tracking resolution detection is incorrect when convertable tablet is booted in portrait mode
Summary: Tracking resolution detection is incorrect when convertable tablet is booted ...
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: Tablets (tablet issues are only very rarely bugs in Krita!) (show other bugs)
Version: unspecified
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-08-15 12:57 UTC by msoflaherty1
Modified: 2019-09-26 04:33 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed In:


Attachments
krita debug logs (231.94 KB, application/zip)
2019-08-15 12:57 UTC, msoflaherty1
Details

Note You need to log in before you can comment on or make changes to this bug.
Description msoflaherty1 2019-08-15 12:57:34 UTC
Created attachment 122134 [details]
krita debug logs

SUMMARY
When a convertable tablet is booted in portrait mode Krita's resolution detection does not pick up the correct resolution, and the pen position (on the canvas) does not match the cursor (or stylus) position. Notably only the position on the canvas is incorrect - tracking within UI elements (e.g. menus, toolbars) works properly. This can be corrected by manually setting the tablet resolution.

STEPS TO REPRODUCE
1. Set the tablet orientation to portrait mode
2. Reboot
3. Open krita, try to draw something

OBSERVED RESULT
Pen position is considerably off from that of the cursor/stylus position.

EXPECTED RESULT
Pen tracks the stylus correctly.

SOFTWARE/OS VERSIONS
Windows: Windows 7 64 bit
Krita v3.3.3

ADDITIONAL INFORMATION
Hardware: Fujitsu T5010 with embedded Wacom FUJ02E5
I attach a zip of several debug logs (captured with MS DebugView):
* after booting in landscape mode with automatic resolution detection, using krita in both landscape and portrait mode (both working correctly)
* after booting in portrait mode with automatic resolution detection, using krita in both landscape and portrait mode (neither working correctly)
* after booting in portrait mode with manual resolution settings, using krita in both landscape and portait mode (both working correctly)

Notably the manual resolution used (1754x800) does not match the screen resolution (1280x800) and was found by trial-and-error.
Comment 1 Halla Rempt 2019-08-27 12:35:01 UTC
Hi,

Thanks for your report. I'm afraid that you're using a really, really, really old version of Krita. Please test again with Krita 4.2.5 and see whether the bug still happens.
Comment 2 Bug Janitor Service 2019-09-11 04:33:08 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 3 Bug Janitor Service 2019-09-26 04:33:06 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!