SUMMARY STEPS TO REPRODUCE 1. Open krita 2. Use krita 3. 15 seconds after Using krita closes and stops OBSERVED RESULT Stops and crashes, I tried to redownload, to update my Mac version and it keeps crashing EXPECTED RESULT SOFTWARE/OS VERSIONS Windows: macOS: Linux/KDE Plasma: (available in About System) KDE Plasma Version: KDE Frameworks Version: Qt Version: ADDITIONAL INFORMATION I can’t work correctly, I’m getting crazy not finding solution
Hi! Does Krita crash in a moment or first freezes for a dozen of seconds?
Hm, I cannot reproduce that on my macbook pro. * Could you please add the information from About This Mac to the bug report ? * Could you check whether this happens with a clean config (https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration)
Hello, Thanks for your answer. Krita crash a few seconds after being used. It can crash after register my work if it hasn’t crashed before. But it usually closed right after less than two minutes of uses. Elise > Le 1 août 2019 à 09:34, Dmitry Kazakov <bugzilla_noreply@kde.org> a écrit : > > https://bugs.kde.org/show_bug.cgi?id=410476 > > Dmitry Kazakov <dimula73@gmail.com> changed: > > What |Removed |Added > ---------------------------------------------------------------------------- > CC| |dimula73@gmail.com > > --- Comment #1 from Dmitry Kazakov <dimula73@gmail.com> --- > Hi! > > Does Krita crash in a moment or first freezes for a dozen of seconds? > > -- > You are receiving this mail because: > You reported the bug.
Hello, Thanks for your answer ! How can I access to the library in order to reset please ? I don’t know how to access on my Mac... Many thanks, Elise > Le 1 août 2019 à 09:55, Boudewijn Rempt <bugzilla_noreply@kde.org> a écrit : > > https://bugs.kde.org/show_bug.cgi?id=410476 > > Boudewijn Rempt <boud@valdyas.org> changed: > > What |Removed |Added > ---------------------------------------------------------------------------- > Summary|Huge crash with krita 4.2.4 |Crash on startup with krita > |on Mac OSX |4.2.4 on Mac OSX > Resolution|--- |WAITINGFORINFO > Status|REPORTED |NEEDSINFO > CC| |boud@valdyas.org > Version|git master |4.2.4 > > --- Comment #2 from Boudewijn Rempt <boud@valdyas.org> --- > Hm, I cannot reproduce that on my macbook pro. > > * Could you please add the information from About This Mac to the bug report ? > * Could you check whether this happens with a clean config > (https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration) > > -- > You are receiving this mail because: > You reported the bug.
Hi Elise, Open a new finder window. Press command-shift-g and type ~/Library/Preferences and press the Go button. Finder will then show the right location. Remove everthing that starts krita.
Created attachment 121877 [details] attachment-30187-0.txt Many thanks, I found but nothing starts with krita. I attached a picture of my screen.
Created attachment 121878 [details] image1.jpeg
I'm sorry, but that doesn't show everything in that folder. Could you try the following: * Open Terminal.app * type 'ls ~/Library/Preferences/krita*' (withough the quotes) That should show at least a kritarc and a kritadisplayrc file. Then: * type 'rm ~/Library/Preferences/krita*' (without the quotes)
I found and deleted it. I tried to re use krita and the crash keeps happening ..... Elise > Le 1 août 2019 à 10:15, Boudewijn Rempt <bugzilla_noreply@kde.org> a écrit : > > https://bugs.kde.org/show_bug.cgi?id=410476 > > --- Comment #8 from Boudewijn Rempt <boud@valdyas.org> --- > I'm sorry, but that doesn't show everything in that folder. Could you try the > following: > > * Open Terminal.app > * type 'ls ~/Library/Preferences/krita*' (withough the quotes) > > That should show at least a kritarc and a kritadisplayrc file. Then: > > * type 'rm ~/Library/Preferences/krita*' (without the quotes) > > -- > You are receiving this mail because: > You reported the bug.
It seems to work now ! If it happen to crash again, I’ll dot it again. Many many thanks for your help, Elise > Le 1 août 2019 à 10:15, Boudewijn Rempt <bugzilla_noreply@kde.org> a écrit : > > https://bugs.kde.org/show_bug.cgi?id=410476 > > --- Comment #8 from Boudewijn Rempt <boud@valdyas.org> --- > I'm sorry, but that doesn't show everything in that folder. Could you try the > following: > > * Open Terminal.app > * type 'ls ~/Library/Preferences/krita*' (withough the quotes) > > That should show at least a kritarc and a kritadisplayrc file. Then: > > * type 'rm ~/Library/Preferences/krita*' (without the quotes) > > -- > You are receiving this mail because: > You reported the bug.
If it happens again, please reopen this bug report and attach the kritarc file so we can try to figure out what's up.