Created attachment 121864 [details] Video of error SUMMARY Krita 2.4.3 and later will not run on my computer. I have windows 10 Broud looked at my system and direct x looked fine. I can run 4.1.7 just fine. STEPS TO REPRODUCE 1. Download Krita 2. open 3. will not run OBSERVED RESULT See video attachment EXPECTED RESULT SOFTWARE/OS VERSIONS Windows: macOS: Linux/KDE Plasma: (available in About System) KDE Plasma Version: KDE Frameworks Version: Qt Version: ADDITIONAL INFORMATION
Hi Brad, I'm sorry you had to leave IRC, because we weren't quite done yet. Bugs are triaged by the same people (krita developers) who are on IRC or on the forum... And I still have questions. Debugview didn't run well on your system, which is extremely suspicious because it's basically safe as houses. In any case, the next step is to get a crash log. Get both * https://binary-factory.kde.org/job/Krita_Nightly_Windows_Build/lastSuccessfulBuild/artifact/krita-nightly-x64-v4.3.0-prealpha-95-g73511cb772-dbg.zip * https://binary-factory.kde.org/job/Krita_Nightly_Windows_Build/lastSuccessfulBuild/artifact/krita-nightly-x64-v4.3.0-prealpha-95-g73511cb772.zip Unzip the second file first, then copy the contents of the -dbg.zip file into the the unzipped portable krita folder. Start Krita from the unzipped folder using the shortcut. Now press the windows key and type %LOCALAPPDATA% and press enter. Locate the following files: * kritacrash.log * krita.log In the folder that opens. Depending on your explorer settings, you might not see the .log ending. Please attach those files to the bug report.
Here are the contents of the Debug view: 00000173 9.24833679 [18172] ******** Found Maximized Window Name 00000174 9.46073246 [21464] QObject::startTimer: Timers cannot have negative intervals 00000175 11.05924892 [21464] MGWHELP: D:\TreasureDocs\Computer\Software\Krita\krita-x64-4.2.4\bin\imageformats\qtiff.dll - no dwarf symbols 00000176 11.31254673 [21464] MGWHELP: D:\TreasureDocs\Computer\Software\Krita\krita-x64-4.2.4\bin\Qt5Gui.dll - no dwarf symbols 00000177 11.31756496 [21464] MGWHELP: D:\TreasureDocs\Computer\Software\Krita\krita-x64-4.2.4\bin\libkritaui.dll.debug - not found 00000178 11.31760311 [21464] MGWHELP: D:\TreasureDocs\Computer\Software\Krita\krita-x64-4.2.4\bin\.debug\libkritaui.dll.debug - not found 00000179 11.31762409 [21464] MGWHELP: D:\TreasureDocs\Computer\Software\Krita\krita-x64-4.2.4\bin\libkritaui.dll - no dwarf symbols 00000180 11.32562160 [21464] MGWHELP: D:\TreasureDocs\Computer\Software\Krita\krita-x64-4.2.4\bin\krita.exe.debug - not found 00000181 11.32564545 [21464] MGWHELP: D:\TreasureDocs\Computer\Software\Krita\krita-x64-4.2.4\bin\.debug\krita.exe.debug - not found 00000182 11.32567883 [21464] MGWHELP: D:\TreasureDocs\Computer\Software\Krita\krita-x64-4.2.4\bin\krita.exe - no dwarf symbols 00000183 11.75305462 [11296] 64bit HCBT_CREATEWND event start 00000184 11.77570724 [11296] 64bit HCBT_CREATEWND event start 00000185 11.79680347 [11296] 64bit HCBT_CREATEWND event start 00000186 12.61108208 [18172] *************************Window Activated************************ 00000187 12.62022495 [11296] 64bit HCBT_CREATEWND event start 00000188 12.62150192 [11296] 64bit HCBT_CREATEWND event start 00000189 12.62209320 [11296] 64bit HCBT_CREATEWND event start 00000190 12.62321758 [11296] 64bit HCBT_CREATEWND event start 00000191 12.62394238 [11296] 64bit HCBT_CREATEWND event start 00000192 12.62457561 [11296] 64bit HCBT_CREATEWND event start 00000193 12.62563705 [11296] 64bit HCBT_CREATEWND event start 00000194 12.62645435 [11296] 64bit HCBT_CREATEWND event start 00000195 12.62700844 [11296] 64bit HCBT_CREATEWND event start 00000196 12.65452576 [11296] HCBT_SETFOCUS 64 Before 00000197 12.65457439 [11296] HCBT_SETFOCUS 64 After 00000198 12.66656494 [11908] Lizard Mode: Unprivileged process 00000199 12.66662312 [11908] Lizard Mode: Restoring app mapping 00000200 13.24867344 [18172] ******** Found Maximized Window Name
Created attachment 121865 [details] Krita log Attached is the krita.log after downloading the nightly build and extracting the dbg zip into the nightly build folder.
Created attachment 121866 [details] Krita Crash Log Attached is the Krita Crash Log from the nightly build extraction and the dbg unzip. Thanks for your help.
The reason for the crash on Brad's system was a 32bit tiff file present in Recent Documents. Workaround: delete kritarc file (https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration) or erase the section called [RecentFiles].
I don't get a crash on linux, but what I do see in the terminal is 'foo: Sorry, can not handle images with 32-bit samples.'
Then this bug is a duplicate of 408731 -- and the bug is in Qt's qimageio plugin *** This bug has been marked as a duplicate of bug 408731 ***