Bug 410461 - Krita will not run if there is 32bit tif file in Recent Documents
Summary: Krita will not run if there is 32bit tif file in Recent Documents
Status: RESOLVED DUPLICATE of bug 408731
Alias: None
Product: krita
Classification: Applications
Component: General (show other bugs)
Version: 4.2.3
Platform: Microsoft Windows Microsoft Windows
: NOR crash
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-07-31 16:35 UTC by Brad
Modified: 2019-08-02 10:40 UTC (History)
3 users (show)

See Also:
Latest Commit:
Version Fixed In:


Attachments
Video of error (1.10 MB, video/mp4)
2019-07-31 16:35 UTC, Brad
Details
Krita log (292.76 KB, text/plain)
2019-07-31 17:51 UTC, Brad
Details
Krita Crash Log (1.05 MB, text/plain)
2019-07-31 17:53 UTC, Brad
Details

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Description Brad 2019-07-31 16:35:45 UTC
Created attachment 121864 [details]
Video of error

SUMMARY
Krita 2.4.3 and later will not run on my computer. I have windows 10 Broud looked at my system and direct x looked fine. I can run 4.1.7 just fine.

STEPS TO REPRODUCE
1. Download Krita
2. open
3. will not run

OBSERVED RESULT
See video attachment


EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 1 Halla Rempt 2019-07-31 16:40:08 UTC
Hi Brad,

I'm sorry you had to leave IRC, because we weren't quite done yet. Bugs are triaged by the same people (krita developers) who are on IRC or on the forum... And I still have questions. 

Debugview didn't run well on your system, which is extremely suspicious because it's basically safe as houses. 

In any case, the next step is to get a crash log. Get both

* https://binary-factory.kde.org/job/Krita_Nightly_Windows_Build/lastSuccessfulBuild/artifact/krita-nightly-x64-v4.3.0-prealpha-95-g73511cb772-dbg.zip
* https://binary-factory.kde.org/job/Krita_Nightly_Windows_Build/lastSuccessfulBuild/artifact/krita-nightly-x64-v4.3.0-prealpha-95-g73511cb772.zip

Unzip the second file first, then copy the contents of the -dbg.zip file into the the unzipped portable krita folder. Start Krita from the unzipped folder using the shortcut.

Now press the windows key and type %LOCALAPPDATA% and press enter. Locate the following files:

* kritacrash.log
* krita.log

In the folder that opens. Depending on your explorer settings, you might not see the .log ending. Please attach those files to the bug report.
Comment 2 Brad 2019-07-31 17:19:48 UTC
Here are the contents of the Debug view:
00000173	9.24833679	[18172] ******** Found Maximized Window Name	
00000174	9.46073246	[21464] QObject::startTimer: Timers cannot have negative intervals	
00000175	11.05924892	[21464] MGWHELP: D:\TreasureDocs\Computer\Software\Krita\krita-x64-4.2.4\bin\imageformats\qtiff.dll - no dwarf symbols	
00000176	11.31254673	[21464] MGWHELP: D:\TreasureDocs\Computer\Software\Krita\krita-x64-4.2.4\bin\Qt5Gui.dll - no dwarf symbols	
00000177	11.31756496	[21464] MGWHELP: D:\TreasureDocs\Computer\Software\Krita\krita-x64-4.2.4\bin\libkritaui.dll.debug - not found	
00000178	11.31760311	[21464] MGWHELP: D:\TreasureDocs\Computer\Software\Krita\krita-x64-4.2.4\bin\.debug\libkritaui.dll.debug - not found	
00000179	11.31762409	[21464] MGWHELP: D:\TreasureDocs\Computer\Software\Krita\krita-x64-4.2.4\bin\libkritaui.dll - no dwarf symbols	
00000180	11.32562160	[21464] MGWHELP: D:\TreasureDocs\Computer\Software\Krita\krita-x64-4.2.4\bin\krita.exe.debug - not found	
00000181	11.32564545	[21464] MGWHELP: D:\TreasureDocs\Computer\Software\Krita\krita-x64-4.2.4\bin\.debug\krita.exe.debug - not found	
00000182	11.32567883	[21464] MGWHELP: D:\TreasureDocs\Computer\Software\Krita\krita-x64-4.2.4\bin\krita.exe - no dwarf symbols	
00000183	11.75305462	[11296] 64bit HCBT_CREATEWND event start	
00000184	11.77570724	[11296] 64bit HCBT_CREATEWND event start	
00000185	11.79680347	[11296] 64bit HCBT_CREATEWND event start	
00000186	12.61108208	[18172] *************************Window Activated************************	
00000187	12.62022495	[11296] 64bit HCBT_CREATEWND event start	
00000188	12.62150192	[11296] 64bit HCBT_CREATEWND event start	
00000189	12.62209320	[11296] 64bit HCBT_CREATEWND event start	
00000190	12.62321758	[11296] 64bit HCBT_CREATEWND event start	
00000191	12.62394238	[11296] 64bit HCBT_CREATEWND event start	
00000192	12.62457561	[11296] 64bit HCBT_CREATEWND event start	
00000193	12.62563705	[11296] 64bit HCBT_CREATEWND event start	
00000194	12.62645435	[11296] 64bit HCBT_CREATEWND event start	
00000195	12.62700844	[11296] 64bit HCBT_CREATEWND event start	
00000196	12.65452576	[11296]  HCBT_SETFOCUS 64 Before	
00000197	12.65457439	[11296]  HCBT_SETFOCUS 64 After	
00000198	12.66656494	[11908] Lizard Mode: Unprivileged process	
00000199	12.66662312	[11908] Lizard Mode: Restoring app mapping	
00000200	13.24867344	[18172] ******** Found Maximized Window Name
Comment 3 Brad 2019-07-31 17:51:40 UTC
Created attachment 121865 [details]
Krita log

Attached is the krita.log after downloading the nightly build and extracting the dbg zip into the nightly build folder.
Comment 4 Brad 2019-07-31 17:53:03 UTC
Created attachment 121866 [details]
Krita Crash Log

Attached is the Krita Crash Log from the nightly build extraction and the dbg unzip. Thanks for your help.
Comment 5 Tiar 2019-07-31 18:34:30 UTC
The reason for the crash on Brad's system was a 32bit tiff file present in Recent Documents. Workaround: delete kritarc file (https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration) or erase the section called [RecentFiles].
Comment 6 wolthera 2019-08-02 10:39:08 UTC
I don't get a crash on linux, but what I do see in the terminal is 'foo: Sorry, can not handle images with 32-bit samples.'
Comment 7 Halla Rempt 2019-08-02 10:40:38 UTC
Then this bug is a duplicate of 408731 -- and the bug is in Qt's qimageio plugin

*** This bug has been marked as a duplicate of bug 408731 ***