Bug 410042 - Krita has encountered an internal error:
Summary: Krita has encountered an internal error:
Status: RESOLVED FIXED
Alias: None
Product: krita
Classification: Applications
Component: Usability (show other bugs)
Version: 4.2.3
Platform: Microsoft Windows Microsoft Windows
: NOR crash
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-07-20 18:05 UTC by rissa
Modified: 2019-08-02 12:56 UTC (History)
4 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments
error window (10.30 KB, image/jpeg)
2019-07-26 08:50 UTC, WOAS
Details

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Description rissa 2019-07-20 18:05:52 UTC
SUMMARY
Krita has encountered an internal error:


Krita has encountered an internal error:

SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:\Packaging\workspace\Krita_Release_Windows64_Build\krita\libs\ui\input\kis_shortcut_matcher.cpp, line 579

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I'm using windows 10 and that message keeps coming up since I've updated to 4.2.3. Please help
Comment 1 rissa 2019-07-20 18:19:15 UTC
it only shows up on the latest version 4.2.3
Comment 2 WOAS 2019-07-26 08:50:31 UTC
Created attachment 121739 [details]
error window

yeah, I get the same thing sometimes and the app crashes
Comment 3 Ray 2019-07-31 09:46:34 UTC
this bug occurred about every 15 minutes for me for 2 days and would always show up after a previous popup which says 'waiting for image operation to complete.' After I try clicking 'x' or 'cancel', the popup which says internal error would occur. With only 2 options of 'Ignore' or 'Abort,' if I clicked either of them, the 'image operation' one would show again, then later close krita completely and all unsaved work would be lost :( Please fix this as best as you can!! Thanks for all of your hard work !! Very appreciated :)
Comment 4 Halla Rempt 2019-07-31 09:54:51 UTC
Could you please check whether the 4.2.4 release we just did (https://krita.org/en/item/krita-4-2-4/) fixes this for  you?
Comment 5 wolthera 2019-08-02 10:40:41 UTC
Setting this to waitingforinfo, please check 4.2.4 or higher (we're even releasing a 4.2.5 today!)
Comment 6 rissa 2019-08-02 12:50:02 UTC
(In reply to wolthera from comment #5)
> Setting this to waitingforinfo, please check 4.2.4 or higher (we're even
> releasing a 4.2.5 today!)

The updates fixed the bug! Thank you so much!!