SUMMARY STEPS TO REPRODUCE 1.clic on the file 2. wait for it to open 3. it opens (it did not) OBSERVED RESULT the file did not open EXPECTED RESULT the file opened SOFTWARE/OS VERSIONS Windows: 7 macOS: Linux/KDE Plasma: (available in About System) KDE Plasma Version: KDE Frameworks Version: Qt Version: ADDITIONAL INFORMATION 14 Jul 2019 00:19:09 -0300: Converting from application/x-krita to application/x-krita. Location: C:/Users/Jacqueline Ramirez/Downloads/vito\kakita.kra-autosave.kra. Real location: C:/Users/Jacqueline Ramirez/Downloads/vito\kakita.kra-autosave.kra. Batchmode: 0. Configuration: none 14 Jul 2019 00:19:10 -0300: Completed saving C:/Users/Jacqueline Ramirez/Downloads/vito\kakita.kra-autosave.kra (mime: application/x-krita). Result: OK 14 Jul 2019 00:34:41 -0300: Converting from application/x-krita to application/x-krita. Location: C:/Users/Jacqueline Ramirez/Downloads/vito\kakita.kra-autosave.kra. Real location: C:/Users/Jacqueline Ramirez/Downloads/vito\kakita.kra-autosave.kra. Batchmode: 0. Configuration: none 14 Jul 2019 00:34:42 -0300: Completed saving C:/Users/Jacqueline Ramirez/Downloads/vito\kakita.kra-autosave.kra (mime: application/x-krita). Result: OK 14 Jul 2019 00:49:42 -0300: Converting from application/x-krita to application/x-krita. Location: C:/Users/Jacqueline Ramirez/Downloads/vito\kakita.kra-autosave.kra. Real location: C:/Users/Jacqueline Ramirez/Downloads/vito\kakita.kra-autosave.kra. Batchmode: 0. Configuration: none 14 Jul 2019 00:49:43 -0300: Completed saving C:/Users/Jacqueline Ramirez/Downloads/vito\kakita.kra-autosave.kra (mime: application/x-krita). Result: OK 14 Jul 2019 01:01:32 -0300: Saving Document C:/Users/Jacqueline Ramirez/Downloads/vito/kakita.kra as C:/Users/Jacqueline Ramirez/Downloads/vito/kakita.kra (mime: application/x-krita). 500 * 500 pixels, 12 layers. 101 frames, 24 framerate. Export configuration: No configuration 14 Jul 2019 01:01:33 -0300: Converting from application/x-krita to application/x-krita. Location: C:/Users/Jacqueline Ramirez/Downloads/vito/kakita.kra. Real location: C:/Users/Jacqueline Ramirez/Downloads/vito/kakita.kra. Batchmode: 0. Configuration: none 14 Jul 2019 01:01:34 -0300: Completed saving C:/Users/Jacqueline Ramirez/Downloads/vito/kakita.kra (mime: application/x-krita). Result: OK OpenGL Info
Please share the file with us (both the original .kra file and the backup .kra~ file) so we can see whether anything can be salvaged.
Setting to needinfo; without access to the file we cannot do anything.
Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging If you have already provided the requested information, please mark the bug as REPORTED so that the KDE team knows that the bug is ready to be confirmed. Thank you for helping us make KDE software even better for everyone!
This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging Thank you for helping us make KDE software even better for everyone!