Bug 409060 - Program glitches and crashes fast
Summary: Program glitches and crashes fast
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: Usability (show other bugs)
Version: 4.2.1
Platform: Microsoft Windows Microsoft Windows
: NOR crash
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-06-23 00:34 UTC by Jaime
Modified: 2019-07-24 04:33 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


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Description Jaime 2019-06-23 00:34:49 UTC
SUMMARY
Every time I open the application, I try to start painting. Then, the brush/mouse will suddenly start lagging bad, the canvas glitches and turns transparent repeatedly, then the program crashes.

STEPS TO REPRODUCE
1. Tried uninstalling then reinstalling
2. Tried windows compatibility troubleshooter
3. Tried changing program settings

OBSERVED RESULT
No change, in fact it lagged more every time the program reopened

EXPECTED RESULT
Something to help

SOFTWARE/OS VERSIONS
Windows:8.1 

ADDITIONAL INFORMATION
When I first installed it, made my first painting, it ran almost flawlessly aside from the transparency glitches in the canvas, which I could ignore. But it had no other problems, nothing was slow, everything worked great. The second time I tried to paint is when it started having problems.
Comment 1 Halla Rempt 2019-06-24 07:13:38 UTC
* Please provide the information from help->system information for bug reports
* Uninstalling/reinstalling is useless. Try to reset Krita's settings instead (https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration)
* Check in task manager whether there are other processes running that take a lot of CPU
* Please try to make a crash log (https://docs.krita.org/en/reference_manual/dr_minw_debugger.html#dr-minw)
Comment 2 Bug Janitor Service 2019-07-09 04:33:10 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 3 Bug Janitor Service 2019-07-24 04:33:12 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!