Bug 407566 - Dolphin crashes when opening a folder or a file
Summary: Dolphin crashes when opening a folder or a file
Status: RESOLVED WORKSFORME
Alias: None
Product: dolphin
Classification: Applications
Component: general (show other bugs)
Version: 19.04.0
Platform: PiSi Linux Linux
: NOR critical
Target Milestone: ---
Assignee: Dolphin Bug Assignee
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-05-15 16:01 UTC by alicengizkurt@gmail.com
Modified: 2019-07-17 04:33 UTC (History)
3 users (show)

See Also:
Latest Commit:
Version Fixed In:


Attachments
dolphin crash report (8.22 KB, text/plain)
2019-05-15 16:01 UTC, alicengizkurt@gmail.com
Details
first report (8.22 KB, text/plain)
2019-05-19 22:12 UTC, erkanisik
Details
second raport (8.42 KB, text/plain)
2019-05-19 22:13 UTC, erkanisik
Details
dolphin right click > Properties bug (8.20 KB, text/plain)
2019-06-17 08:01 UTC, alicengizkurt@gmail.com
Details

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Description alicengizkurt@gmail.com 2019-05-15 16:01:12 UTC
Created attachment 120086 [details]
dolphin crash report

SUMMARY we are developer of Pisilinux
Kernel version 4.19.34



STEPS TO REPRODUCE
1. dolphin(19.04) crashes when opening any folder or any file
2. This bug releated with kio version 5.56.0
3. İf we use older version of kio dolphin works fine.

OBSERVED RESULT


EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 1 alicengizkurt@gmail.com 2019-05-15 17:09:24 UTC
additional info
qt5-base version 5.12.2
kde plasma 5.14.4
kde-app 19.04.0
Comment 2 Elvis Angelaccio 2019-05-18 17:13:01 UTC
Please install debug symbols for kio and qt-base and then post another backtrace.
Comment 3 erkanisik 2019-05-19 22:12:42 UTC
Created attachment 120191 [details]
first report
Comment 4 erkanisik 2019-05-19 22:13:07 UTC
Created attachment 120192 [details]
second raport
Comment 5 erkanisik 2019-05-19 22:18:01 UTC
(In reply to erkanisik from comment #3)
> Created attachment 120191 [details]
> first report

symbols for kio and qt-base installed
Comment 6 Elvis Angelaccio 2019-05-25 15:02:10 UTC
> symbols for kio and qt-base installed

No, they are not. From the "first report" attachment:

#6  0x00007f675d9971f0 in KMountPoint::mountType() const () from /usr/lib/libKF5KIOCore.so.5
#7  0x00007f675e113ea3 in ?? () from /usr/lib/libKF5KIOWidgets.so.5
#8  0x00007f675e11d021 in ?? () from /usr/lib/libKF5KIOWidgets.so.5
#9  0x00007f675e11d7af in ?? () from /usr/lib/libKF5KIOWidgets.so.5
#10 0x00007f675e11dcaa in KPropertiesDialog::KPropertiesDialog(KFileItemList const&, QWidget*) () from /usr/lib/libKF5KIOWidgets.so.5
#11 0x00007f675ef01e26 in DolphinViewActionHandler::slotProperties() () from /usr/lib/libdolphinprivate.so.5
#12 0x00007f6759212d24 in QMetaObject::activate(QObject*, int, int, void**) () from /usr/lib/libQt5Core.so.5
Comment 7 erkanisik 2019-05-31 23:03:53 UTC
https://i.hizliresim.com/1pjEjY.jpg
Comment 8 Bug Janitor Service 2019-06-16 04:33:11 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 9 alicengizkurt@gmail.com 2019-06-17 07:39:01 UTC
Now we are community of Pisi Linux. Some member wrote message and added some report. You must read these reports. Yes at this moment dolhpin crashes with right click
Comment 10 Julian Steinmann 2019-06-17 07:51:00 UTC
To be able to help you, we'd need a complete backtrace with all debug symbols for kio and qt-base installed. 

Also, the original report mentions a crash when opening a file, but in your last comment you said that Dolphin "crashes with right click". Could you explain this in more detail?

Thanks & have a nice day :)
Comment 11 alicengizkurt@gmail.com 2019-06-17 08:01:52 UTC
Created attachment 120931 [details]
dolphin right click > Properties bug

crash report right click menus > Properties
Comment 12 Julian Steinmann 2019-06-17 08:59:53 UTC
(In reply to alicengizkurt@gmail.com from comment #11)
> Created attachment 120931 [details]
> dolphin right click > Properties bug
> 
> crash report right click menus > Properties

This backtrace is missing the full debug symbols that we need to debug this problem. You can see this by looking at a line like
"#7  0x00007f0861e85263 in ?? () from /usr/lib/libKF5KIOWidgets.so.5" - the ?? () shows that the debug symbols are missing. Please install them (I don't know how Pisi Linux does this) and provide a complete backtrace, otherwise we cannot help you.
Comment 13 Bug Janitor Service 2019-07-02 04:33:09 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 14 Bug Janitor Service 2019-07-17 04:33:10 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!