SUMMARY does not save properly and currently will not draw will zoom in and out but will not draw or erase STEPS TO REPRODUCE 1. 2. 3. OBSERVED RESULT EXPECTED RESULT SOFTWARE/OS VERSIONS Windows: macOS: Linux/KDE Plasma: (available in About System) KDE Plasma Version: KDE Frameworks Version: Qt Version: ADDITIONAL INFORMATION
You say "i feel as tho i should recive a refund" in the Latest Commit field. If you bought Krita in the Windows Store, see https://support.microsoft.com/en-ae/help/10558/microsoft-store-returning-items-bought-for-exchange-refund -- you did not buy Krita from the Krita project, but from Microsoft. As for the problems you have using Krita, it's pretty much impossible to figure out what you actually mean from your report. Does "does not save properly" mean you can save, but the results are not what you're expecting? Or does it mean you cannot save at all? Does "currently will not draw" mean it was possible for you to draw? Have you perhaps created a small selection and are trying to draw outside the selection? Do you have a drawing tablet, and if so, which one?
Created attachment 119110 [details] IMG_184483452.MOV This is what I mean I have attached a video showing me trying to continue to draw as I have been doing and it constantly stops or crashes very laggy what can I do to make my experience with this software more enjoyable On Thu, Mar 28, 2019 at 1:22 AM Boudewijn Rempt <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=405949 > > Boudewijn Rempt <boud@valdyas.org> changed: > > What |Removed |Added > > ---------------------------------------------------------------------------- > Latest Commit|i feel as tho i should | > |recive a refund | > Status|REPORTED |NEEDSINFO > Summary|softwear is brokenn |software is broken > Resolution|--- |WAITINGFORINFO > CC| |boud@valdyas.org > > --- Comment #1 from Boudewijn Rempt <boud@valdyas.org> --- > You say "i feel as tho i should recive a refund" in the Latest Commit > field. If > you bought Krita in the Windows Store, see > > https://support.microsoft.com/en-ae/help/10558/microsoft-store-returning-items-bought-for-exchange-refund > -- you did not buy Krita from the Krita project, but from Microsoft. > > As for the problems you have using Krita, it's pretty much impossible to > figure > out what you actually mean from your report. > > Does "does not save properly" mean you can save, but the results are not > what > you're expecting? Or does it mean you cannot save at all? > > Does "currently will not draw" mean it was possible for you to draw? Have > you > perhaps created a small selection and are trying to draw outside the > selection? > Do you have a drawing tablet, and if so, which one? > > -- > You are receiving this mail because: > You reported the bug.
Thanks for your comment! Automatically switching the status of this bug to REPORTED so that the KDE team knows that the bug is ready to get confirmed. In the future you may also do this yourself when providing needed information.
Hm... Have you tried if this also happens on, say, microsoft paint? Because the stylus you're using, it requires a little battery inside to power it, and that might not be working right, and we can't fix hardware issue here. we are still waiting for information on what exactly is going on with saving for you?
Created attachment 119149 [details] attachment-21520-0.html It also takes along time to open up any saved projects I’m working on also my screen let’s me draw with any stylist I can even use my finger but your software where isn’t consistently letting me draw, I can only draw half of the time and out of nowhere it doesn’t work anymore and I have to close and reopen the program which takes a very long time On Fri, Mar 29, 2019 at 7:51 AM wolthera <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=405949 > > wolthera <griffinvalley@gmail.com> changed: > > What |Removed |Added > > ---------------------------------------------------------------------------- > Status|REPORTED |NEEDSINFO > Resolution|--- |WAITINGFORINFO > CC| |griffinvalley@gmail.com > > --- Comment #4 from wolthera <griffinvalley@gmail.com> --- > Hm... Have you tried if this also happens on, say, microsoft paint? > Because the > stylus you're using, it requires a little battery inside to power it, and > that > might not be working right, and we can't fix hardware issue here. > > we are still waiting for information on what exactly is going on with > saving > for you? > > -- > You are receiving this mail because: > You reported the bug.
Created attachment 119150 [details] IMG_87748130.MOV Here is another video of it not drawing On Fri, Mar 29, 2019 at 7:16 PM Joey shapiro <joey.cano4@gmail.com> wrote: > It also takes along time to open up any saved projects I’m working on also > my screen let’s me draw with any stylist I can even use my finger but your > software where isn’t consistently letting me draw, I can only draw half of > the time and out of nowhere it doesn’t work anymore and I have to close and > reopen the program which takes a very long time > > On Fri, Mar 29, 2019 at 7:51 AM wolthera <bugzilla_noreply@kde.org> wrote: > >> https://bugs.kde.org/show_bug.cgi?id=405949 >> >> wolthera <griffinvalley@gmail.com> changed: >> >> What |Removed |Added >> >> ---------------------------------------------------------------------------- >> Status|REPORTED |NEEDSINFO >> Resolution|--- |WAITINGFORINFO >> CC| |griffinvalley@gmail.com >> >> --- Comment #4 from wolthera <griffinvalley@gmail.com> --- >> Hm... Have you tried if this also happens on, say, microsoft paint? >> Because the >> stylus you're using, it requires a little battery inside to power it, and >> that >> might not be working right, and we can't fix hardware issue here. >> >> we are still waiting for information on what exactly is going on with >> saving >> for you? >> >> -- >> You are receiving this mail because: >> You reported the bug. > >
Created attachment 119151 [details] IMG_154514814.MOV This is video of me oping up a drawing and it takes 45 min then I change one thing and it stops letting me draw and doesn’t save On Fri, Mar 29, 2019 at 8:00 PM Joey shapiro <joey.cano4@gmail.com> wrote: > Here is another video of it not drawing > > On Fri, Mar 29, 2019 at 7:16 PM Joey shapiro <joey.cano4@gmail.com> wrote: > >> It also takes along time to open up any saved projects I’m working on >> also my screen let’s me draw with any stylist I can even use my finger but >> your software where isn’t consistently letting me draw, I can only draw >> half of the time and out of nowhere it doesn’t work anymore and I have to >> close and reopen the program which takes a very long time >> >> On Fri, Mar 29, 2019 at 7:51 AM wolthera <bugzilla_noreply@kde.org> >> wrote: >> >>> https://bugs.kde.org/show_bug.cgi?id=405949 >>> >>> wolthera <griffinvalley@gmail.com> changed: >>> >>> What |Removed |Added >>> >>> ---------------------------------------------------------------------------- >>> Status|REPORTED |NEEDSINFO >>> Resolution|--- |WAITINGFORINFO >>> CC| |griffinvalley@gmail.com >>> >>> --- Comment #4 from wolthera <griffinvalley@gmail.com> --- >>> Hm... Have you tried if this also happens on, say, microsoft paint? >>> Because the >>> stylus you're using, it requires a little battery inside to power it, >>> and that >>> might not be working right, and we can't fix hardware issue here. >>> >>> we are still waiting for information on what exactly is going on with >>> saving >>> for you? >>> >>> -- >>> You are receiving this mail because: >>> You reported the bug. >> >>
Created attachment 119152 [details] attachment-25599-0.html ? On Fri, Mar 29, 2019 at 9:33 PM Bug Janitor Service < bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=405949 > > Bug Janitor Service <bug-janitor@kde.org> changed: > > What |Removed |Added > > ---------------------------------------------------------------------------- > Status|NEEDSINFO |REPORTED > Resolution|WAITINGFORINFO |--- > > --- Comment #8 from Bug Janitor Service <bug-janitor@kde.org> --- > Thanks for your comment! > > Automatically switching the status of this bug to REPORTED so that the KDE > team > knows that the bug is ready to get confirmed. > > In the future you may also do this yourself when providing needed > information. > > -- > You are receiving this mail because: > You reported the bug.
Okay, so loading is taking a long time. Can you tell us... 1. Whether you have enabled settings->configure Krita->general->tools->enable touchpainting? If not, does enabling help? 2. How big is the file you're trying to load. That is, in the status bar, it should mention the pixel resolution, and then the 'memory', like '623 x 870(6,8 MiB)'. What does that say for you? 3. What kind of color bitdepth does it have? Like, 8-bit integer/channel, or 16bit integer/channel, or 32bit float/channel? This is also in the status bar. 2. Could you copy the contents of help->system information for bugreports here? I would like to know how much ram you have, and this ought to contain information about that.
Setting to needsinfo.
Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging If you have already provided the requested information, please mark the bug as REPORTED so that the KDE team knows that the bug is ready to be confirmed. Thank you for helping us make KDE software even better for everyone!
This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging Thank you for helping us make KDE software even better for everyone!