SUMMARY STEPS TO REPRODUCE 1. Launch Discover 2. Click on No Updates under About 3) Click on Check for Updates OBSERVED RESULT 4) Error message received "Cannot refresh cache whilst offline" EXPECTED RESULT I expected to see a list of packagaes to install. SOFTWARE/OS VERSIONS Windows: MacOS: Linux/KDE Plasma: (available in About System) KDE Plasma Version: KDE Frameworks Version: Qt Version: ADDITIONAL INFORMATION This is occurring on the Ubuntu Server 19.04 daily drop with Kubuntu installed on top.
And you have proper internet connection? Do you get a similar issue with apt or any other client?
Created attachment 118851 [details] attachment-2804-0.html Discover reported No Internet Connection. Web browsing completely worked and SUDO APT commands worked to perform standard maintenance update and app installs in spite of the negative connection report from Discover. Gene On Sat, Mar 16, 2019 at 3:11 PM Aleix Pol <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=405132 > > --- Comment #1 from Aleix Pol <aleixpol@kde.org> --- > And you have proper internet connection? > Do you get a similar issue with apt or any other client? > > -- > You are receiving this mail because: > You reported the bug.
Can you check if you still get an error when running "pkcon refresh"? This is PackageKit not detecting your internet connection. Are you not using network manager?
Ping?
Created attachment 134877 [details] Additional Screenshots to support Aleix's Ping question
Created attachment 134878 [details] Additional Screenshots to support Aleix's Ping question Answering Aleix's inquiry concerning Ping. Attaching another file with two screenshots for reference. I had a little difficulty recreating the problem however I was able to recreate the issue following these precise steps. 1) Install Ubuntu Live Server Daily Build 21.04. 2) Install packages kubuntu-desktop kubuntu-restricted-extras kubuntu-restricted-addons 3) On First boot look for Discovery notification in system tray for updates. In this particular case, I had performed a apt Update/upgrade/dist-upgrade/autoremove before first boot into Kubuntu Desktop so there was no Discovery available update notification 4) Launch Discovery. First entry yielded screenshot "Check Internet Connectivity" screen. 5) Open Konsole and issue Ping. Ping results in the second screen shot. Regarding my comment about difficulty in recreating, on a previous attempt, I launched Discovery and did not have the "Check Internet Connectivity" screen. There were updates available and were listed properly.
Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging If you have already provided the requested information, please mark the bug as REPORTED so that the KDE team knows that the bug is ready to be confirmed. Thank you for helping us make KDE software even better for everyone!
Changing status to Reported based on 2021-01-15 posting.
Cannot reproduce currently (git master everything) but I know we have gotten many reports of this in the past. Gene, which version of Discover are you using? Is it still 5.19.5, or a newer one?
I freshly installed Ubuntu Live Server Daily 21.04 with Kubuntu Desktop added and was able to recreate the problem. This was running under a Virtual Box guest machine. The About level reported in Discovery is 5.18.5.
Had the same issue, installed Arch with the entire KDE-Applications pack Open discover and it says no internet connection installed packagekit-qt5 which pulled 2 other dependencies now Discover works properly Can packagekit be included in the KDE-Applications bundle? simple fix..
That's up to the Arch packagers. So far they have not been interested in doing so. :( Feel free to ask them again, though I suspect you'll get the same answer.
Ah ok.. How about a startup check and error handling, can you update the error message to say "packagekit-qt5 is not installed"?
It already does that, in the case that you don't also have the flatpak or snap backend installed. Because it is a valid use case to use Discover for snaps and flatpaks and addons, but not distro apps. We can't read the user's mind and know that they did this intentionally.