Bug 402482 - Cannot send email
Summary: Cannot send email
Status: RESOLVED WORKSFORME
Alias: None
Product: kontact
Classification: Applications
Component: mail (show other bugs)
Version: unspecified
Platform: Other Linux
: NOR normal
Target Milestone: ---
Assignee: kdepim bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-12-23 02:02 UTC by Aaron Williams
Modified: 2023-02-18 03:48 UTC (History)
0 users

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Description Aaron Williams 2018-12-23 02:02:45 UTC
SUMMARY
When I try and send email to a Postfix SMTP server nothing gets sent out. I have two machines with identical settings with one running 5.9.3 and the other running 5.10. The version running 5.9.3 works fine. The version running 5.10 never even tries to connect to my smtp server. The settings are identical on both machines.

I'll also note that 5.10 also is not able to send for another account using EWS whereas 5.9.3 does work, again, with identical settings.

When I test the SMTP connection, everything is good. It recognizes port 587 with TLS and plain password authentication.

The outgoing mail server, login and password are identical as is the server requiring authentication.

The advanced settings are also identical via auto detect, STARTTLS, port 587 and plain authentication without any proxy.

I also maintain the Postfix server so I can monitor the logs in realtime. 5.9.3 works as expected but with 5.10 there is never any incoming connection to the server.


STEPS TO REPRODUCE
1. Write an email
2. Hit send
3. See email stuck in local outbox folder

OBSERVED RESULT
No connection is made to the SMTP server.

EXPECTED RESULT
Kontact/KMail should at least make a TCP connection to port 587 on the specified server.

SOFTWARE/OS VERSIONS
Windows: 
MacOS: 
Linux/KDE Plasma: OpenSuSE 15.0 with latest KDE version
(available in About System)
KDE Plasma Version: 5.14.4
KDE Frameworks Version: 18.12.0
Qt Version: 5.12.0
Akonadi 18.12.0
Kontact: 5.10.0

ADDITIONAL INFORMATION
Kontact 5.9.3 works fine.
Comment 1 Justin Zobel 2023-01-19 00:18:55 UTC
Thank you for reporting this issue in KDE software. As it has been a while since this issue was reported, can we please ask you to see if you can reproduce the issue with a recent software version?

If you can reproduce the issue, please change the status to "REPORTED" when replying. Thank you!
Comment 2 Bug Janitor Service 2023-02-03 05:02:20 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 3 Bug Janitor Service 2023-02-18 03:48:04 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!