Created attachment 115876 [details] KSystemLog's output when trying to access an external harddrive SUMMARY Trying to mount removable device (such as USB flash drives formatted with FAT32 or an external harddrive with NTFS) results in an error message saying "Malformed URL", see screenhot here: https://postimg.cc/VSFG7h01 I am unable to mount or access those drives, be it via Dolphin or utilities such as KDE Partition Manager or Gnome-Disks, respectively. STEPS TO REPRODUCE 1. Insert a removable usb device, e.g. harddrive or usb flash drives. 2. Try opening it via the "Removable drives" widget in the panel or via Dolphin's sidebar. OBSERVED RESULT An error message (see above) appears. Removing and reinserting the device is uneffective, the error persits even after rebooting the system. EXPECTED RESULT Drives should mount and be accessible to Dolphin and other utilities. SOFTWARE VERSIONS This happens on a PC running Kubuntu 18.04 64bit with the Backports-PPA enabled KDE Plasma Version: 5.12.7 KDE Frameworks Version: 5.47.0 Qt Version: Qt 5.9.5 as well as on a different PC running KDE Neon 18.04 64bit User Edition KDE Plasma Version: 5.14.1 KDE Frameworks Version: 5.51.0 Qt Version: Qt 5.11.2 ADDITIONAL INFORMATION All these devices mount fine and are accessable on a third machine running Windows 8. Though I haven't performed a disk check yet I do not think this is caused by faulty hardware, as this would mean half a dozen USBs and my external drive have gone bad at the very same time. I have tried several times to reproduce this behaviour, with mixed results. It does occur every time with the external harddrive, but not with the USBs - here it's rather erratic, with sticks I was unable to access before mounting fine the next day (so mostly after a shutdown or reboot of the system). I have attached the (what I believe to be relevant) output from KSystemlog when trying to access my Seagate external harddrive on Kubuntu 18.04: --- Apologies, if this bug report is actually not related to Plasma and rather a udisk issue or something along those lines. The fact that this occurs on different Plasma versions would suggest as much, but I'm just a DAU and not knowledgeable in these things.
The error message isn't great, that's for sure. But the log output seems to indicate that there may be a hardware issue: > 14:37 udisksd Failed to mount '/dev/sdb1': Input/output error > 14:37 udisksd NTFS is either inconsistent, or there is a hardware fault, or it's a > 14:37 udisksd SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows > 14:37 udisksd then reboot into Windows twice. The usage of the /f parameter is very > 14:37 udisksd important! If the device is a SoftRAID/FakeRAID then first activate > 14:37 udisksd it and mount a different device under the /dev/mapper/ directory, (e.g. > 14:37 udisksd /dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation > 14:37 udisksd for more details. Can you go do what it asks and try once more to mount it on your Plasma machine?
Hello, Nate! Thanks for taking the time to reply. I always enjoy reading your summaries on the newest KDE developments! :) As recommended, I have run "chkdsk /f" on three culprits (my external hard drive as well as two flash drives). The flash drives came back with no errors, the external hard drive however refused to even run the disk check - it returned its status as "raw", not NTFS. As far as I can tell, this indeed means that the drive is dying. Since the flash drives seem to be fine and I am unable to reliably reproduce the error with them, I think this issue should be closed. I guess I jumped the gun on this, so I apologize again for the unnecessary attention! :/ I simply didn't expect the drive to suddenly break down like this.
No worries! We can keep this open to track the better handling of this condition.
Thank you for reporting this issue in KDE software. As it has been a while since this issue was reported, can we please ask you to see if you can reproduce the issue with a recent software version? If you can reproduce the issue, please change the status to "REPORTED" when replying. Thank you!
Ever since I've reported this issue, I haven't encountered it again on any Plasma version - from my point of view this bug report can be closed, therefore I'm marking it as "fixed"! Thanks for your time, everyone!
Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging If you have already provided the requested information, please mark the bug as REPORTED so that the KDE team knows that the bug is ready to be confirmed. Thank you for helping us make KDE software even better for everyone!
This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging Thank you for helping us make KDE software even better for everyone!