Bug 398955 - Tablet not compatible? Driver Problem ? Wacom Intuos PT S.
Summary: Tablet not compatible? Driver Problem ? Wacom Intuos PT S.
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: Tablets (tablet issues are only very rarely bugs in Krita!) (show other bugs)
Version: 4.1.1
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords: triaged
Depends on:
Blocks:
 
Reported: 2018-09-22 11:52 UTC by Chess
Modified: 2018-11-12 16:05 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments
I have no idea what to describe, i'm sorry... (930.50 KB, text/plain)
2018-09-22 11:52 UTC, Chess
Details
Tablet Tester Test (21.01 KB, text/plain)
2018-09-23 14:24 UTC, Chess
Details

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Description Chess 2018-09-22 11:52:48 UTC
Created attachment 115164 [details]
I have no idea what to describe, i'm sorry...

SUMMARY
My tablet doesn't pick up on my sensitivity, I believe it is because my tablet (Wacom Intuos PT S) isn't compatible with Krita. I did update my driver to the latest and also checked on the list on the Krita website and it seems like it isn't there. 

I thought that maybe it was a bug from my driver, which is why i'm adding the debug menu that I have in the attachements, but I don't know if it is linked to that or not. 

I would like to know how I can fix the problem with my pressure sensitivity. 

STEPS TO REPRODUCE
1. Went on DebugView
2. Drew lines to check on my pressure sensitivity
3. Lines still being as if I was using my mouse.

EXPECTED RESULT


ACTUAL RESULT


SOFTWARE VERSIONS
Krita
  Version: 4.1.1

OS Information
  Build ABI: x86_64-little_endian-llp64
  Build CPU: x86_64
  CPU: x86_64
  Kernel Type: winnt
  Kernel Version: 6.1.7601
  Pretty Productname: Windows 7 SP 1 (6.1)
  Product Type: windows
  Product Version: 7sp1

OpenGL Info
  **OpenGL not initialized**
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 1 Halla Rempt 2018-09-22 12:13:54 UTC
Krita is compatible with all Wacom tablets. I haven't seen the Intuos Pen & touch tablets myself, but try to enable the Windows 8 Pointer API in Krita's settings. You can check whether the driver correctly sends events with the tablet tester, which you can start from the same configuration page.
Comment 2 Chess 2018-09-23 10:23:37 UTC
I went to check what you asked me to, but on the side, it says "mouse move" with all the movement I make, does that mean that my driver isn't doing it's job? Should I send something with the details of the tester?
Comment 3 Halla Rempt 2018-09-23 12:10:34 UTC
Yes -- that means the tablet driver is not sending tablet events, only mouse events.
Comment 4 Chess 2018-09-23 14:24:16 UTC
Created attachment 115189 [details]
Tablet Tester Test

Here is the copy/paste of the result of the Tablet Tester, in hope that it can help in any way. 
By the way, I did updated my tablet driver.
Comment 5 Chess 2018-09-28 08:25:05 UTC
Hello again, since it's been time since I didn't get any answer, i'm sending this in hope that maybe, if no one saw the new attachment: it's still there. Thank you very much ! 
And I am sorry for the second message!
Comment 6 Andrew Crouthamel 2018-10-21 05:01:03 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 7 Bug Janitor Service 2018-11-12 16:05:31 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!