Bug 397140 - akonadi gets stuck downloading new emails
Summary: akonadi gets stuck downloading new emails
Status: RESOLVED WORKSFORME
Alias: None
Product: Akonadi
Classification: Frameworks and Libraries
Component: IMAP resource (show other bugs)
Version: unspecified
Platform: openSUSE Linux
: NOR normal
Target Milestone: ---
Assignee: kdepim bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-08-04 01:27 UTC by Aaron Williams
Modified: 2022-12-29 05:25 UTC (History)
0 users

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Latest Commit:
Version Fixed In:


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Description Aaron Williams 2018-08-04 01:27:29 UTC
I consistently have problems where akonadi gets stuck downloading emails for my work email account.  I see this problem with multiple computers.  I have to manually run 'akonadictl restart' in order for it to begin picking up new email messages again.

I have run akonadictl fsck and akonadictl vacuum on multiple occasions and that does not help.  This has been going on for at least a couple of years and I'm currently running 17.12.3 as is shipped with OpenSUSE 15.0.

My email account is hosted by Microsoft's office365 service. I have a lot of emails, with over 58,800 emails in my inbox, most marked read.

I rarely, if ever, see this problem with my home imap server where I have several hundred thousand emails stored which uses Cyrus imap.

I can reproduce this problem with three different computers.

For office365 the connection uses STARTTLS with plain authentication. The server  info is:
IMAP4
IMAP4REV1
AUTH=PLAIN
AUTH=XOAUTH2
SASL-IR
UIDPLUS
MOVE
ID
UNSELECT
CLIENTACCESSRULES
CLIENTNETWORKPRESENCELOCATION
BACKENDAUTHENTICATE
CHILDREN
IDLE
NAMESPACE
LITERAL+
Comment 1 Justin Zobel 2022-11-29 05:06:13 UTC
Thank you for reporting this issue in KDE software. As it has been a while since this issue was reported, can we please ask you to see if you can reproduce the issue with a recent software version?

If you can reproduce the issue, please change the status to "REPORTED" when replying. Thank you!
Comment 2 Bug Janitor Service 2022-12-14 05:13:27 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 3 Bug Janitor Service 2022-12-29 05:25:02 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!