Bug 394999 - Fonts mangled when printed but look fine on screen
Summary: Fonts mangled when printed but look fine on screen
Status: RESOLVED FIXED
Alias: None
Product: okular
Classification: Applications
Component: printing (show other bugs)
Version: 1.4.1
Platform: openSUSE Linux
: NOR normal
Target Milestone: ---
Assignee: Okular developers
URL:
Keywords: triaged
Depends on:
Blocks:
 
Reported: 2018-06-03 18:17 UTC by Charles
Modified: 2018-09-28 07:07 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments
A sample of the screen display (24.63 KB, image/png)
2018-06-03 18:17 UTC, Charles
Details
An example of the printout (101.01 KB, image/png)
2018-06-03 18:18 UTC, Charles
Details
The fonts list (43.49 KB, image/png)
2018-06-03 18:18 UTC, Charles
Details

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Description Charles 2018-06-03 18:17:29 UTC
Created attachment 113044 [details]
A sample of the screen display

A PDF bill downloaded from British Gas looks fine on the screen but the fonts are mangled when I print from Okular.
Since it is a bill I'd rather not post the original document but I have a snippet of the text from a screenshot and from the printout to give a feel for the problem. I also have the fonts list, but I'm not sure how to tell which font is being used in the document.
Printing from Acrobat9 on the same machine works fine.
Comment 1 Charles 2018-06-03 18:18:19 UTC
Created attachment 113046 [details]
An example of the printout
Comment 2 Charles 2018-06-03 18:18:40 UTC
Created attachment 113047 [details]
The fonts list
Comment 3 Oliver Sander 2018-06-04 09:01:20 UTC
I am afraid there is not much we can do without an example document.  You could try to load the document into Inkscape, remove all compromising stuff there and write back to pdf.  

For a workaround: have you tried printing with the "force rasterization" option set in the "pdf options" tab?
Comment 4 Charles 2018-06-04 21:59:08 UTC
The 'force rasterization' workaround works well - thank you
The PDF <-> Inkscape produces a PDF that prints beautifully! But that's obviously not helpful.
I don't mind sending the original PDF to an individual if anyone wants to have a look at the problem, but I'd rather not post it in public. Otherwise I'll just keep my eyes open for another example.
Thanks
Comment 5 Albert Astals Cid 2018-06-04 22:42:13 UTC
waiting for reproducer
Comment 6 Andrew Crouthamel 2018-09-28 03:35:35 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

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If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

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