Bug 393511 - using eyedropper crashes krita
Summary: using eyedropper crashes krita
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: Usability (other bugs)
Version First Reported In: 4.0.1
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords: triaged
Depends on:
Blocks:
 
Reported: 2018-04-25 16:06 UTC by Melissa Lieder
Modified: 2021-01-04 01:56 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed/Implemented In:
Sentry Crash Report:


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Description Melissa Lieder 2018-04-25 16:06:48 UTC
can't open the program, shuts down randomly, using the eyedropper just auto closes the program, getting really tired of dealing with this

idk how to do a bug report but this is the info i could find

-

Krita
  Version: 4.0.1

OS Information
  Build ABI: x86_64-little_endian-llp64
  Build CPU: x86_64
  CPU: x86_64
  Kernel Type: winnt
  Kernel Version: 10.0.16299
  Pretty Productname: Windows 10 (10.0)
  Product Type: windows
  Product Version: 10

OpenGL Info 
  Vendor:  Google Inc. 
  Renderer:  "ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0)" 
  Version:  "OpenGL ES 3.0 (ANGLE 2.1.0.8613f4946861)" 
  Shading language:  OpenGL ES GLSL ES 3.00 (ANGLE 2.1.0.8613f4946861) 
  Requested format:  QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 0, profile  QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile)) 
  Current format:    QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::SwapBehavior(DefaultSwapBehavior), swapInterval 0, profile  QSurfaceFormat::OpenGLContextProfile(NoProfile)) 
     Version: 3.0
     Supports deprecated functions false 
     is OpenGL ES: true 

QPA OpenGL Detection Info 
  supportsDesktopGL: true 
  supportsAngleD3D11: true 
  isQtPreferAngle: false 
  overridePreferAngle: true 
== log ==
 createPlatformOpenGLContext QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 0, profile  QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile))
Basic wglCreateContext gives version 4.5
OpenGL 2.0 entry points available
GPU features: QSet()
supportedRenderers GpuDescription(vendorId=0x8086, deviceId=0x191b, subSysId=0x11d51462, revision=6, driver: "igdumdim64.dll", version=22.20.16.4749, "Intel(R) HD Graphics 530") renderer:  QFlags(0x1|0x2|0x4|0x8|0x20)
Qt: Using WGL and OpenGL from "opengl32.dll"
create OpenGL: "Intel","Intel(R) HD Graphics 530" default ContextFormat: v4.5 profile: QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile) options: QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions),SampleBuffers, Extension-API present
Extensions: 218
"choosePixelFormat  Attributes:  0x2003 , 0x2027 , 0x2010 , 0x1 , 0x2001 , 0x1 , 0x2014 , 0x18 , 0x2011 , 0x1 , 0x2022 , 0x18 , 0x2013 , 0x202b , 0x201b , 0x8 , 0x2023 , 0x8 , 0x2041 , 0x0 , \n    obtained px # 5  of  1 \n     PIXELFORMATDESCRIPTOR dwFlags=0x8225 PFD_DRAW_TO_WINDOW PFD_SUPPORT_OPENGL PFD_SUPPORT_COMPOSITION PFD_DOUBLEBUFFER iPixelType=0 cColorBits=32 cRedBits=8 cRedShift=16 cGreenBits=8 cGreenShift=8 cBlueBits=8 cBlueShift=0 cDepthBits=24 cStencilBits=8 iLayerType=0 cAlphaBits=8 cAlphaShift=24 cAccumBits=64 cAccumRedBits=16 cAccumGreenBits=16 cAccumBlueBits=16 cAccumAlphaBits=16 "
createContext Creating context version 3 . 0 3 attributes
QWindowsGLContext 0x4b4f3d0 ARB  requested:  QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 0, profile  QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile)) 
    obtained # 5 ARB QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 1, profile  QSurfaceFormat::OpenGLContextProfile(NoProfile)) 
     PIXELFORMATDESCRIPTOR dwFlags=0x8225 PFD_DRAW_TO_WINDOW PFD_SUPPORT_OPENGL PFD_SUPPORT_COMPOSITION PFD_DOUBLEBUFFER iPixelType=0 cColorBits=32 cRedBits=8 cRedShift=16 cGreenBits=8 cGreenShift=8 cBlueBits=8 cBlueShift=0 cDepthBits=24 cStencilBits=8 iLayerType=0 cAlphaBits=8 cAlphaShift=24 cAccumBits=64 cAccumRedBits=16 cAccumGreenBits=16 cAccumBlueBits=16 cAccumAlphaBits=16  swap interval:  1 
    default:  ContextFormat: v4.5 profile: QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile) options: QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions) 
    HGLRC= 0x30000
createPlatformOpenGLContext QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 0, profile  QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile))
"choosePixelFormat  Attributes:  0x2003 , 0x2027 , 0x2010 , 0x1 , 0x2001 , 0x1 , 0x2014 , 0x18 , 0x2011 , 0x1 , 0x2022 , 0x18 , 0x2013 , 0x202b , 0x201b , 0x8 , 0x2023 , 0x8 , 0x2041 , 0x0 , \n    obtained px # 5  of  1 \n     PIXELFORMATDESCRIPTOR dwFlags=0x8225 PFD_DRAW_TO_WINDOW PFD_SUPPORT_OPENGL PFD_SUPPORT_COMPOSITION PFD_DOUBLEBUFFER iPixelType=0 cColorBits=32 cRedBits=8 cRedShift=16 cGreenBits=8 cGreenShift=8 cBlueBits=8 cBlueShift=0 cDepthBits=24 cStencilBits=8 iLayerType=0 cAlphaBits=8 cAlphaShift=24 cAccumBits=64 cAccumRedBits=16 cAccumGreenBits=16 cAccumBlueBits=16 cAccumAlphaBits=16 "
createContext Creating context version 3 . 0 3 attributes
QWindowsGLContext 0x4aff430 ARB  requested:  QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 0, profile  QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile)) 
    obtained # 5 ARB QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 1, profile  QSurfaceFormat::OpenGLContextProfile(NoProfile)) 
     PIXELFORMATDESCRIPTOR dwFlags=0x8225 PFD_DRAW_TO_WINDOW PFD_SUPPORT_OPENGL PFD_SUPPORT_COMPOSITION PFD_DOUBLEBUFFER iPixelType=0 cColorBits=32 cRedBits=8 cRedShift=16 cGreenBits=8 cGreenShift=8 cBlueBits=8 cBlueShift=0 cDepthBits=24 cStencilBits=8 iLayerType=0 cAlphaBits=8 cAlphaShift=24 cAccumBits=64 cAccumRedBits=16 cAccumGreenBits=16 cAccumBlueBits=16 cAccumAlphaBits=16  swap interval:  1 
    default:  ContextFormat: v4.5 profile: QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile) options: QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions) 
    HGLRC= 0x10001 
== end log ==
Comment 1 Halla Rempt 2018-04-27 09:08:29 UTC
Hi Melissa,

Obviously this is not normal behaviour, so there must be something weird going on on your system. We need a bit more information, though. Could you please try the following:

* Get a crash log: see https://docs.krita.org/Dr._Mingw_debugger
* Reset krita's configuration to default and try again: https://docs.krita.org/KritaFAQ#Resetting_Krita_configuration
* Try to disable canvas acceleration in settings/configure Krita/display
* Check whether you have any security software installed other than Windows Defender.
Comment 2 Andrew Crouthamel 2018-09-28 03:29:42 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 3 Andrew Crouthamel 2018-10-29 02:22:57 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!