Bug 392857 - program won't open -- crashes with python script error
Summary: program won't open -- crashes with python script error
Status: RESOLVED FIXED
Alias: None
Product: krita
Classification: Applications
Component: General (other bugs)
Version First Reported In: 4.0
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-04-08 05:59 UTC by Antoine Aubry
Modified: 2018-04-17 20:06 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed/Implemented In:
Sentry Crash Report:

Attachments
error message that comes up upon crash (3.64 KB, text/plain)
2018-04-08 05:59 UTC, Antoine Aubry 		Details
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Description Antoine Aubry 2018-04-08 05:59:52 UTC 
Created attachment 111897 [details]
error message that comes up upon crash

Error message attached.   Just installed Krita 4.0.0. using the file named krita-x64-4.0.0-setup.exe from your site. Once it was installed I am not able to bring it up because it crashes with the attached error message when I tried to run it.  Repeated attempts all end in the same crash and error message; re-booting my computer does not fix the issue.  This is on a Windows 10 64-bit laptop.  Please let me know if there's any other information you need.
Thank you.   -- Antoine
Comment 1 Scott Petrovic 2018-04-17 17:47:13 UTC 
Can you try out 4.0.1 and let us know if this is still happening. There were a few python bugs that were fixed in the latest bug fix release. We haven't received any other bug reports with this issue.
Comment 2 Antoine Aubry 2018-04-17 19:46:15 UTC 
Hi Scott,
  As you suggested in your 2018-04-17 17:47:13 UTC comment I have now tried out 4.0.1 and found that the crash no longer occurs and I am able to bring up Krita successfully.  Thank you very much!  Great job.

Antoine
Comment 3 Antoine Aubry 2018-04-17 19:47:45 UTC 
(In reply to Scott Petrovic from comment #1)
> Can you try out 4.0.1 and let us know if this is still happening. There were
> a few python bugs that were fixed in the latest bug fix release. We haven't
> received any other bug reports with this issue.

Issue is fixed in 4.0.1.  Thanks Scott!!