Created attachment 111816 [details] Krita trace I installed Krita 4.0 (downloaded on the official website) and at the first start I got a python error as described in the bug report 392227. So I installed the last nightly build version (Version 4.0.0.51 #113). Krita started properly but it crash systematically while opening any old document or images or crating new document. I attached the trace file.
Hm, I tried that build just now on my SP3 with a clean config, and I didn't have a crash. Have you created or deleted any color palettes?
(In reply to Boudewijn Rempt from comment #1) > Hm, I tried that build just now on my SP3 with a clean config, and I didn't > have a crash. Have you created or deleted any color palettes? It was fresh install and I didn't touch anything related to the color palettes.
Had you had an earlier install of Krita on that system?
Git commit a42c7e9137e2d8993a08eef6228ac26ec203f231 by Boudewijn Rempt. Committed on 04/04/2018 at 13:33. Pushed by rempt into branch 'master'. Check whether the colorset is valid before using it M +2 -2 libs/widgets/KoColorPopupAction.cpp M +2 -1 libs/widgets/KoColorSetWidget.cpp M +2 -2 libs/widgets/KoColorSetWidget.h https://commits.kde.org/krita/a42c7e9137e2d8993a08eef6228ac26ec203f231
Okay, I've added an extra check for validity at the point where the crash seems to occur, but I still cannot reproduce the crash. Could you check with tomorrow's nightly build whether this fixes the issue for you (or exposes a different crash...)
(In reply to Boudewijn Rempt from comment #3) > Had you had an earlier install of Krita on that system? I did have a previous version of krita. The last official release of the v3. It was performing well. I did uninstall it before installing the v4
(In reply to Boudewijn Rempt from comment #5) > Okay, I've added an extra check for validity at the point where the crash > seems to occur, but I still cannot reproduce the crash. Could you check with > tomorrow's nightly build whether this fixes the issue for you (or exposes a > different crash...) I am going to try the nightly build of tomorrow thanks!
Created attachment 111842 [details] trace #114
Created attachment 111843 [details] screen capture
I tried the nightly build #114 but krita is still crashing when I try to create or open a document. I attach the corresponding trace.
Can you try with a clean configuration? It's clear you've got my changes in that build because the backtrace now happens in the Qt shared pointer code, but I'm very puzzled because I just cannot reproduce :-(
I did a fresh install and it is now working! I have to mention something that I forgot to indicate. I have 2 partition on my hard drive (C and D) and for work purpose all the User files and folder are on D. Before I was trying to install Krita on C in default path (C:\Program Files\...), and I had this crash at the moment of creating or opening document. Now I did a clean install in a folder on D and it work perfectly! The point is I don't know if it's working because it is on D or because of the clean install. I hope it can give you some indication of what could have happen. Anyway, thank you very much for your help! PS: I use the nightly build #114
Git commit 5abfca0340164a66abbdebb8dce7507407ba108f by Boudewijn Rempt. Committed on 09/04/2018 at 08:57. Pushed by rempt into branch 'krita/4.0'. Check whether the colorset is valid before using it (cherry picked from commit a42c7e9137e2d8993a08eef6228ac26ec203f231) M +2 -2 libs/widgets/KoColorPopupAction.cpp M +2 -1 libs/widgets/KoColorSetWidget.cpp M +2 -2 libs/widgets/KoColorSetWidget.h https://commits.kde.org/krita/5abfca0340164a66abbdebb8dce7507407ba108f
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Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging Thank you for helping us make KDE software even better for everyone!