Krita crashes without warning to previous save, losing work. No other information available. Clean install Win10.. no other issues on computer that I know of. I was just using Digital brush in FREE mode
Hi, There obviously be something different on your system compared to the system of the users who haven't encountered a crash yet. So could you please try to follow the instructions at https://docs.krita.org/Dr._Mingw_debugger And get a crash log? We really cannot do anyhthing without more information.
Created attachment 111813 [details] attachment-12932-0.html I think it was caused by saving to a slow drive. Am now saving to my main SSD C drive and no crashes yet. Sent from Mail for Windows 10 From: Boudewijn Rempt Sent: 04 April 2018 10:40 To: hpgreen101@gmail.com Subject: [krita] [Bug 392702] Crashes to last save https://bugs.kde.org/show_bug.cgi?id=392702 Boudewijn Rempt <boud@valdyas.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |boud@valdyas.org Resolution|--- |WAITINGFORINFO Status|UNCONFIRMED |NEEDSINFO --- Comment #1 from Boudewijn Rempt <boud@valdyas.org> --- Hi, There obviously be something different on your system compared to the system of the users who haven't encountered a crash yet. So could you please try to follow the instructions at https://docs.krita.org/Dr._Mingw_debugger And get a crash log? We really cannot do anyhthing without more information.
That shouldn't make a difference...
Created attachment 111814 [details] attachment-13724-0.html definitely HAS made a difference saving to SSD drive. I had repeated crashes within an hour on old drive, losing all work unless I was able to save successfully. The SSD saves, were quick and effortless without crashes. The old drive is slow to spin up from sleep.. could be this is an issue for Krita? Sent from Mail for Windows 10 From: Boudewijn Rempt Sent: 04 April 2018 11:49 To: hpgreen101@gmail.com Subject: [krita] [Bug 392702] Crashes to last save https://bugs.kde.org/show_bug.cgi?id=392702 --- Comment #3 from Boudewijn Rempt <boud@valdyas.org> --- That shouldn't make a difference...
Yes... Though it might be hard to test. Maybe I could try with an external disk, that should be slow enough, or an SSD.
Created attachment 111820 [details] attachment-1676-0.html Time for me to upgrade the drive, obviously! Keep up the good work. Thanks Sent from Mail for Windows 10 From: Boudewijn Rempt Sent: 04 April 2018 13:36 To: hpgreen101@gmail.com Subject: [krita] [Bug 392702] Crashes to last save https://bugs.kde.org/show_bug.cgi?id=392702 --- Comment #5 from Boudewijn Rempt <boud@valdyas.org> --- Yes... Though it might be hard to test. Maybe I could try with an external disk, that should be slow enough, or an SSD.
Well... It shouldn't crash. Dmitry is looking into it.
I have just checked Krita 4.0 for the following cases: 1) On Linux: save a huge file to SSHFS-mounted directory. Works fine. If the I have no access to the destination directory, error message (not very descriptive) shows up. 2) On Windows: save a huge file to a network drive. Works fine. Slowly, but saves. 3) On Windows: save a file into the directory, where I have no write access. Fails with not very descriptive error message, but no crash happens. So I cannot reproduce that :(
Created attachment 111828 [details] attachment-23789-0.html Perhaps you aren't using a 10 year old drive as the test drive.. perhaps its a waste of time.. I'll just buy a new drive! Thanks anyway. On 4 April 2018 at 17:04, Dmitry Kazakov <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=392702 > > --- Comment #8 from Dmitry Kazakov <dimula73@gmail.com> --- > I have just checked Krita 4.0 for the following cases: > > 1) On Linux: save a huge file to SSHFS-mounted directory. Works fine. If > the I > have no access to the destination directory, error message (not very > descriptive) shows up. > > 2) On Windows: save a huge file to a network drive. Works fine. Slowly, but > saves. > > 3) On Windows: save a file into the directory, where I have no write > access. > Fails with not very descriptive error message, but no crash happens. > > So I cannot reproduce that :( > > -- > You are receiving this mail because: > You reported the bug.
Created attachment 111831 [details] KLOOLUS LOAD SCREEN 1.02.kra Actually, I don’t think it is my hard drives, because same thing happened when saving to my SSD main C: Save as “new name”, it seems to save, then bombs out And returns to the previous save. On attempting to reload the new save, it doesn’t appear to have been saved, because the Load menu doesn’t see it. However, after exiting Krita, and checking in Explorer, the new file is indeed there. Double clicking the new save file opens it in Krita without issue. Could it be a problem with this image file, which was started with a previous version of Krita? I am returning to Krita after a years break. I’m attaching my picture files. Sent from Mail for Windows 10 From: Dmitry Kazakov Sent: 04 April 2018 17:04 To: hpgreen101@gmail.com Subject: [krita] [Bug 392702] Crashes to last save https://bugs.kde.org/show_bug.cgi?id=392702 --- Comment #8 from Dmitry Kazakov <dimula73@gmail.com> --- I have just checked Krita 4.0 for the following cases: 1) On Linux: save a huge file to SSHFS-mounted directory. Works fine. If the I have no access to the destination directory, error message (not very descriptive) shows up. 2) On Windows: save a huge file to a network drive. Works fine. Slowly, but saves. 3) On Windows: save a file into the directory, where I have no write access. Fails with not very descriptive error message, but no crash happens. So I cannot reproduce that :(
Created attachment 111832 [details] KLOOLUS LOAD SCREEN 1.02.kra~
I have just tested both your files on Linux and Windows, on official Krita 4.0 builds and they seem to save fine... Could you please follow this manual and provide us with a backtrace of the crash that happens after saving? https://docs.krita.org/Dr._Mingw_debugger
Created attachment 111836 [details] attachment-8974-0.html Just checked the Krita AppData.. there is no crash log.. Krita exits the current save and loads the previous save, but I’m unsure if it is technically a “crash”, or just a Runtime Error. AppData/Local/Krita/cache/qmlcache. The file does not appear to be a crash log. I’ll watch it further and report when I have something more definitive. Sent from Mail for Windows 10 From: Dmitry Kazakov Sent: 05 April 2018 08:21 Subject: [krita] [Bug 392702] Crashes to last save https://bugs.kde.org/show_bug.cgi?id=392702 --- Comment #12 from Dmitry Kazakov <dimula73@gmail.com> --- I have just tested both your files on Linux and Windows, on official Krita 4.0 builds and they seem to save fine... Could you please follow this manual and provide us with a backtrace of the crash that happens after saving? https://docs.krita.org/Dr._Mingw_debugger
Created attachment 111918 [details] attachment-24605-0.html Ok, so same bug, different activity. ie.. drawing on line art layer with a number of lines drawn.. started a new line at top edge of artwork, and all new artwork disappears back to the last save. I had already adjusted the memory availability of Krita to a very generous level (I have 32gigs DDR4). Saves have not caused this issue since the memory adjustment and since saving to my SSD on C drive. I have the latest Wacom driver for my Intuos PTK840 A4 tablet. On 4 April 2018 at 15:26, Boudewijn Rempt <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=392702 > > Boudewijn Rempt <boud@valdyas.org> changed: > > What |Removed |Added > ------------------------------------------------------------ > ---------------- > Severity|normal |crash > > -- > You are receiving this mail because: > You reported the bug.
Created attachment 111966 [details] attachment-9520-0.html An update to my last bug report-: in Configure Krita/Performance.. I set available memory at a very generous 26 gig (out of my 32gig ddr4) and Internal Pool at 20%, and with a Swap File size of 16gig Since this adjustment, I have had no crashes of this type.. saves ok- no loss of data. On 4 April 2018 at 17:04, Dmitry Kazakov <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=392702 > > --- Comment #8 from Dmitry Kazakov <dimula73@gmail.com> --- > I have just checked Krita 4.0 for the following cases: > > 1) On Linux: save a huge file to SSHFS-mounted directory. Works fine. If > the I > have no access to the destination directory, error message (not very > descriptive) shows up. > > 2) On Windows: save a huge file to a network drive. Works fine. Slowly, but > saves. > > 3) On Windows: save a file into the directory, where I have no write > access. > Fails with not very descriptive error message, but no crash happens. > > So I cannot reproduce that :( > > -- > You are receiving this mail because: > You reported the bug.
Hi, Mr H Green! What memory limit you had before you changed these settings? (just checking what could cause it)
Created attachment 112059 [details] attachment-17514-0.html It never occurred to me to check the memory limit on installing Krita So it was set to whatever Krita’s default is on first install. I have increased it significantly.. though I did not check what the setting was, I recall it was low. Sent from Mail for Windows 10 From: Dmitry Kazakov Sent: 16 April 2018 15:45 To: hpgreen101@gmail.com Subject: [krita] [Bug 392702] Crashes to last save https://bugs.kde.org/show_bug.cgi?id=392702 --- Comment #16 from Dmitry Kazakov <dimula73@gmail.com> --- Hi, Mr H Green! What memory limit you had before you changed these settings? (just checking what could cause it)
Okay, then I think the problem was that it was not enough memory for Krita to make a detached copy of the image for the save operation. I will close the bug, if you happen to see that again, please reopen the bug! :)
Created attachment 112100 [details] attachment-29273-0.html May have been user error.. assume it was. Sent from Mail for Windows 10 From: Dmitry Kazakov Sent: 18 April 2018 15:35 To: hpgreen101@gmail.com Subject: [krita] [Bug 392702] Crashes to last save https://bugs.kde.org/show_bug.cgi?id=392702 Dmitry Kazakov <dimula73@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|--- |FIXED Status|CONFIRMED |RESOLVED --- Comment #18 from Dmitry Kazakov <dimula73@gmail.com> --- Okay, then I think the problem was that it was not enough memory for Krita to make a detached copy of the image for the save operation. I will close the bug, if you happen to see that again, please reopen the bug! :)