Bug 392657 - [PARBLO] Pen Cursor freezing in canvas with pen tablet
Summary: [PARBLO] Pen Cursor freezing in canvas with pen tablet
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: Tablets (tablet issues are only very rarely bugs in Krita!) (show other bugs)
Version: 4.0
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords: triaged
Depends on:
Blocks:
 
Reported: 2018-04-02 22:33 UTC by Elijah Taylor
Modified: 2019-06-02 17:07 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments
The DxDiag file for my computer info (81.55 KB, text/plain)
2018-04-02 22:33 UTC, Elijah Taylor
Details

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Description Elijah Taylor 2018-04-02 22:33:23 UTC
Created attachment 111791 [details]
The DxDiag file for my computer info

The pen cursor freezes whenever I move it to the canvas area using the pen on my tablet. It doesn't happy when I move the cursor with the mouse though. As soon as I move it away from the canvas or start using the mouse, the cursor moves like normal again. It also moves when I press down on the pen and the brush works like normal, though occasionally starts off by making a random straight line. I am using Windows 10 and a Parblo Island A610s tablet.
Comment 1 Halla Rempt 2018-04-03 06:14:29 UTC
Hi Elijah,

You could try to generate a tablet log (https://docs.krita.org/KritaFAQ#What_if_your_tablet_is_not_recognized_by_Krita.3F) to see whether Krita at all gets tablet events from the device/driver and attach it to this bug report..

You could also try to use the Windows 8 Pointer API option (settings/configure krita/tablet), and see whether that works.

However, note that https://docs.krita.org/List_of_Tablets_Supported lists the Parblo A610 as broken, with at least one version of the drivers.

In general, on Windows, if the tablet driver either implements the wintab standard correctly, or the windows 8 pointer api correctly, Krita will work with the hardware. In other words, problems like this are always problems in the driver, pretty much never problems in Krita.
Comment 2 Andrew Crouthamel 2018-09-28 03:27:56 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 3 Andrew Crouthamel 2018-10-29 02:22:40 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!