Bug 392228 - [HUION] Glitches and is slow when using Huion tablet and OS X
Summary: [HUION] Glitches and is slow when using Huion tablet and OS X
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: Tablets (tablet issues are only very rarely bugs in Krita!) (other bugs)
Version First Reported In: 4.0
Platform: macOS (DMG) macOS
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords: triaged
Depends on:
Blocks:
 
Reported: 2018-03-23 11:47 UTC by dncnmckn
Modified: 2018-10-29 02:10 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed/Implemented In:
Sentry Crash Report:


Attachments
tablet logging outout (343.52 KB, text/plain)
2018-03-23 11:47 UTC, dncnmckn
Details

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Description dncnmckn 2018-03-23 11:47:41 UTC
Created attachment 111581 [details]
tablet logging outout

Hello,

I'm using

Tablet: Huion 1060 PLUS
Driver: V11.1.8 Build 70517

and there is serious lag when drawing using Krita 4.0.0.100 using a tablet.
Draw a stroke using the tablet.

Actual Results: 
Krita draws the stroke extremely slow.

Expected Results: 
Krita draws the stroke as fast as my hand moves.

Tablet: Huion 1060 PLUS
Driver: V11.1.8 Build 70517

Krita 4.0.0.100 4ba5152

macOS HIgh Sierra 10.13.3
Macbook Pro (Retina 13inch, early 2015)
3.1 GHz Intel Core i7
16 GB memory
Intel Iris Graphics 6100 1536 MB

---------------------

Bug Reporting Output
​
Krita
Version: 4.0.0 (git 4ba5152)


OS Information
Build ABI: x86_64-little_endian-lp64
Build CPU: x86_64
CPU: x86_64
Kernel Type: darwin
Kernel Version: 17.4.0
Pretty Productname: macOS High Sierra (10.13)
Product Type: osx
Product Version: 10.13


OpenGL Info
Vendor: Intel Inc.
Renderer: "Intel(R) Iris(TM) Graphics 6100"
Version: "4.1 INTEL-10.30.14"
Shading language: 4.10
Requested format: QSurfaceFormat(version 3.2, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 0, colorSpace QSurfaceFormat::ColorSpace(DefaultColorSpace), profile QSurfaceFormat::OpenGLContextProfile(CoreProfile))
Current format: QSurfaceFormat(version 4.1, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize -1, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 0, colorSpace QSurfaceFormat::ColorSpace(DefaultColorSpace), profile QSurfaceFormat::OpenGLContextProfile(CoreProfile))
Version: 4.1
Supports deprecated functions false
is OpenGL ES: false 

------------------------------------
tablet logging outout (attached)
------------------------------------

Let me know if you need anything else.
Duncan
Comment 1 Halla Rempt 2018-03-28 13:47:10 UTC
We actually have seen this on Windows, too, with the new Huion drivers. There it seems to be a driver problem.

Since we don't have our Huion 610 tablet and our mac in the same location, we cannot do any testing for this. And, of course, there's no guarantee that when we've got the two in the same place we'll actually be able to reproduce your problem.
Comment 2 dncnmckn 2018-03-28 14:36:03 UTC
Hi. I've spoken to Huion and they have given me new drivers. I'll give them a go and report back.
Comment 3 Halla Rempt 2018-03-28 14:53:36 UTC
Thanks!
Comment 4 Halla Rempt 2018-04-28 11:06:12 UTC
Set to waitingforinfo
Comment 5 Andrew Crouthamel 2018-09-28 03:36:39 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 6 Andrew Crouthamel 2018-10-29 02:10:48 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!