Bug 391901 - Tools do not work on the canvas
Summary: Tools do not work on the canvas
Status: RESOLVED NOT A BUG
Alias: None
Product: krita
Classification: Applications
Component: Tools (show other bugs)
Version: 4.0.4
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-03-15 22:05 UTC by sonjafranziska2
Modified: 2018-06-20 13:40 UTC (History)
2 users (show)

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Description sonjafranziska2 2018-03-15 22:05:13 UTC
It might be because of a Windows update (Win7professional)
but I can´t apply any tools on the canvas. I followed the advice on the webpage and tried to reinstall Krita but the problem is still there. It also happens when I use a mouse or pad.
Comment 1 Halla Rempt 2018-03-15 22:25:56 UTC
Hi Sonja,

I'm sorry, but while we appreciate that you've made the effort to create an account and register a bug report, there is little we can do with it.

In the first place, this is very unlikely to be a bug in krita, and almost certainly either a misconfiguration of your system or a user error. 

In the second place, there's no place where we advice anyone to reinstall Krita; in fact, reinstalling Krita won't do a thing. You might want to try resetting Krita's configuration instead. What webpage are you talking about?

Finally, since this is an idiosyncratic situation specific to your system and not something that is happening to other people we cannot even begin to guess what's wrong: the only thing we can be sure about is that it isn't something we can fix in Krita itself.

Things you can try are:

* Reset Krita's configuration (https://docs.krita.org/KritaFAQ#Resetting_Krita_configuration)

* Reset Krita to use Angle instead of OpenGL (though Krita 3.3.3 selects that automatically -- see https://docs.krita.org/KritaFAQ#Krita_starts_with_an_empty_canvas_and_nothing_changes_when_you_try_to_draw_or_Krita_shows_a_black_or_blank_screen_or_Krita_crashes_when_creating_a_document_or_Krita.27s_menubar_is_hidden_on_a_Windows_system_with_an_Intel_GPU)

If that doesn't work, you might want to consider updating to a modern version of Windows.
Comment 2 keesha555 2018-06-20 13:40:33 UTC
im sorry but this also happened to me and my krita version is 4.0.4 a few days ago its working but now its malfunctioning. i restartedthe app alot of times it still wouldnt budge.