Bug 389885 - Krita crashes every 5-10 minutes. No idea of the cause.
Summary: Krita crashes every 5-10 minutes. No idea of the cause.
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: General (show other bugs)
Version: 3.3.3
Platform: Microsoft Windows Microsoft Windows
: NOR crash
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords: triaged
Depends on:
Blocks:
 
Reported: 2018-02-04 19:11 UTC by avery9wilson
Modified: 2018-10-28 03:17 UTC (History)
2 users (show)

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Description avery9wilson 2018-02-04 19:11:46 UTC 
Krita
  Version: 3.3.3

OS Information
  Build ABI: x86_64-little_endian-llp64
  Build CPU: x86_64
  CPU: x86_64
  Kernel Type: winnt
  Kernel Version: 10.0.16299
  Pretty Productname: Windows 10 (10.0)
  Product Type: windows
  Product Version: 10

OpenGL Info 
  Vendor:  NVIDIA Corporation 
  Renderer:  "GeForce GTX 1050/PCIe/SSE2" 
  Version:  "4.6.0 NVIDIA 388.13" 
  Shading language:  4.60 NVIDIA 
  Requested format:  QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 0, profile  QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile)) 
  Current format:    QSurfaceFormat(version 4.6, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 1, profile  QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile)) 
     Version: 4.6
     Supports deprecated functions true 
     is OpenGL ES: false 

QPA OpenGL Detection Info 
  supportsDesktopGL: true 
  supportsAngleD3D11: true 
  isQtPreferAngle: false 
  overridePreferAngle: false 
== log ==
 createPlatformOpenGLContext QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 0, profile  QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile))
Basic wglCreateContext gives version 4.6
OpenGL 2.0 entry points available
GPU features: QSet()
supportedRenderers GpuDescription(vendorId=0x10de, deviceId=0x1c81, subSysId=0x372b1458, revision=161, driver: "nvldumdx.dll", version=23.21.13.8813, "NVIDIA GeForce GTX 1050") renderer:  QFlags(0x1|0x2|0x4|0x8|0x20)
Qt: Using WGL and OpenGL from "opengl32.dll"
create OpenGL: "NVIDIA Corporation","GeForce GTX 1050/PCIe/SSE2" default ContextFormat: v4.6 profile: QSurfaceFormat::OpenGLContextProfile(NoProfile) options: QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions),SampleBuffers, Extension-API present
Extensions: 376
"choosePixelFormat  Attributes:  0x2003 , 0x2027 , 0x2010 , 0x1 , 0x2001 , 0x1 , 0x2014 , 0x18 , 0x2011 , 0x1 , 0x2022 , 0x18 , 0x2013 , 0x202b , 0x201b , 0x8 , 0x2023 , 0x8 , 0x2041 , 0x0 , \n    obtained px # 12  of  1 \n     PIXELFORMATDESCRIPTOR dwFlags=0x8225 PFD_DRAW_TO_WINDOW PFD_SUPPORT_OPENGL PFD_SUPPORT_COMPOSITION PFD_DOUBLEBUFFER iPixelType=0 cColorBits=32 cRedBits=8 cRedShift=16 cGreenBits=8 cGreenShift=8 cBlueBits=8 cBlueShift=0 cDepthBits=24 cStencilBits=8 cAuxBuffers=4 iLayerType=0 cAlphaBits=8 cAlphaShift=24 cAccumBits=64 cAccumRedBits=16 cAccumGreenBits=16 cAccumBlueBits=16 cAccumAlphaBits=16 "
createContext Creating context version 3 . 0 3 attributes
QWindowsGLContext 0x525a8c0 ARB  requested:  QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 0, profile  QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile)) 
    obtained # 12 ARB QSurfaceFormat(version 4.6, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 1, profile  QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile)) 
     PIXELFORMATDESCRIPTOR dwFlags=0x8225 PFD_DRAW_TO_WINDOW PFD_SUPPORT_OPENGL PFD_SUPPORT_COMPOSITION PFD_DOUBLEBUFFER iPixelType=0 cColorBits=32 cRedBits=8 cRedShift=16 cGreenBits=8 cGreenShift=8 cBlueBits=8 cBlueShift=0 cDepthBits=24 cStencilBits=8 cAuxBuffers=4 iLayerType=0 cAlphaBits=8 cAlphaShift=24 cAccumBits=64 cAccumRedBits=16 cAccumGreenBits=16 cAccumBlueBits=16 cAccumAlphaBits=16  swap interval:  1 
    default:  ContextFormat: v4.6 profile: QSurfaceFormat::OpenGLContextProfile(NoProfile) options: QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions) 
    HGLRC= 0x30000
createPlatformOpenGLContext QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 0, profile  QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile))
"choosePixelFormat  Attributes:  0x2003 , 0x2027 , 0x2010 , 0x1 , 0x2001 , 0x1 , 0x2014 , 0x18 , 0x2011 , 0x1 , 0x2022 , 0x18 , 0x2013 , 0x202b , 0x201b , 0x8 , 0x2023 , 0x8 , 0x2041 , 0x0 , \n    obtained px # 12  of  1 \n     PIXELFORMATDESCRIPTOR dwFlags=0x8225 PFD_DRAW_TO_WINDOW PFD_SUPPORT_OPENGL PFD_SUPPORT_COMPOSITION PFD_DOUBLEBUFFER iPixelType=0 cColorBits=32 cRedBits=8 cRedShift=16 cGreenBits=8 cGreenShift=8 cBlueBits=8 cBlueShift=0 cDepthBits=24 cStencilBits=8 cAuxBuffers=4 iLayerType=0 cAlphaBits=8 cAlphaShift=24 cAccumBits=64 cAccumRedBits=16 cAccumGreenBits=16 cAccumBlueBits=16 cAccumAlphaBits=16 "
createContext Creating context version 3 . 0 3 attributes
QWindowsGLContext 0x53223a0 ARB  requested:  QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 0, profile  QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile)) 
    obtained # 12 ARB QSurfaceFormat(version 4.6, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 1, profile  QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile)) 
     PIXELFORMATDESCRIPTOR dwFlags=0x8225 PFD_DRAW_TO_WINDOW PFD_SUPPORT_OPENGL PFD_SUPPORT_COMPOSITION PFD_DOUBLEBUFFER iPixelType=0 cColorBits=32 cRedBits=8 cRedShift=16 cGreenBits=8 cGreenShift=8 cBlueBits=8 cBlueShift=0 cDepthBits=24 cStencilBits=8 cAuxBuffers=4 iLayerType=0 cAlphaBits=8 cAlphaShift=24 cAccumBits=64 cAccumRedBits=16 cAccumGreenBits=16 cAccumBlueBits=16 cAccumAlphaBits=16  swap interval:  1 
    default:  ContextFormat: v4.6 profile: QSurfaceFormat::OpenGLContextProfile(NoProfile) options: QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions) 
    HGLRC= 0x10001 
== end log ==
Comment 1 Halla Rempt 2018-02-04 19:14:58 UTC 
Neither do I have any idea of the cause. It's good that you've added the system info, but in this case it doesn't tell us anything. Yet it obviously is something specific to your system, because hundreds of thousands of people do not have this problem. You can try two things:

a) reset Krita's settings (https://docs.krita.org/KritaFAQ#Resetting_Krita_configuration)
b) create a crash log (https://docs.krita.org/Dr._Mingw_debugger)

Also check whether you've got any "security" software installed other than what comes with windows.
Comment 2 avery9wilson 2018-02-04 19:19:00 UTC 
(In reply to Boudewijn Rempt from comment #1)
> Neither do I have any idea of the cause. It's good that you've added the
> system info, but in this case it doesn't tell us anything. Yet it obviously
> is something specific to your system, because hundreds of thousands of
> people do not have this problem. You can try two things:
> 
> a) reset Krita's settings
> (https://docs.krita.org/KritaFAQ#Resetting_Krita_configuration)
> b) create a crash log (https://docs.krita.org/Dr._Mingw_debugger)
> 
> Also check whether you've got any "security" software installed other than
> what comes with windows.

Hi Boudewijn, I have performance log turned on. I have looked in LocalAppData but I only see a folder called "CrashDumps". I do not know where to find my Krita performance log, could you help?
Comment 3 Alvin Wong 2018-02-05 12:48:55 UTC 
(In reply to avery9wilson from comment #2)
> (In reply to Boudewijn Rempt from comment #1)
> > Neither do I have any idea of the cause. It's good that you've added the
> > system info, but in this case it doesn't tell us anything. Yet it obviously
> > is something specific to your system, because hundreds of thousands of
> > people do not have this problem. You can try two things:
> > 
> > a) reset Krita's settings
> > (https://docs.krita.org/KritaFAQ#Resetting_Krita_configuration)
> > b) create a crash log (https://docs.krita.org/Dr._Mingw_debugger)
> > 
> > Also check whether you've got any "security" software installed other than
> > what comes with windows.
> 
> Hi Boudewijn, I have performance log turned on. I have looked in
> LocalAppData but I only see a folder called "CrashDumps". I do not know
> where to find my Krita performance log, could you help?


Performance logging is *not* related to the crash log. Please follow the instructions in https://docs.krita.org/Dr._Mingw_debugger to get the crash log, and ignore the performance logging.
Comment 4 Andrew Crouthamel 2018-09-28 03:10:22 UTC 
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 5 Andrew Crouthamel 2018-10-28 03:17:34 UTC 
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!