Bug 387966 - [UGEE] Krita causes my tablet pen to stop working
Summary: [UGEE] Krita causes my tablet pen to stop working
Status: CLOSED UPSTREAM
Alias: None
Product: krita
Classification: Applications
Component: Tablets (tablet issues are only very rarely bugs in Krita!) (show other bugs)
Version: 3.3.2
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-12-16 16:35 UTC by rajack5
Modified: 2018-04-28 10:56 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments

Note You need to log in before you can comment on or make changes to this bug.
Description rajack5 2017-12-16 16:35:48 UTC
Whenever I open Krita my pen suddenly stops functioning properly. It moves to the right side of the screen and will only move up and down. Even after closing Krita then pen will still be stuck in that position. I thought it was my tablet and pen, so I uninstalled and re-installed the driver and it worked again with other programs, but then when I opened Krita, the pen started malfunctioning again. I uninstalled Krita and re-installed and the same issue occurred. 

I use an Ugee tablet monitor on Windows10.
Comment 1 Halla Rempt 2017-12-16 16:38:32 UTC
I'm sorry, but Ugee tablets are about the most problematic out there (after Trust and Genius). We don't have the actual hardware to test with, but their drivers are horrifically buggy, and we just cannot work around the bugs. Please report a bug to Ugee... It's their stuff that's broken.

Note: uninstalling and reinstalling Krita will never, ever make any difference, unless the problem is that an antivirus application has damaged some of the installed binaries.
Comment 2 Halla Rempt 2018-01-03 15:36:37 UTC
Please try to reset the Ugee configuration or reinstall the Ugee drivers. We cannot do anything about this since we do not have access to the hardware. https://docs.krita.org/List_of_Tablets_Supported shows that nobody has reported a working setup with Ugee, though.