Bug 387563 - not responding
Summary: not responding
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: General (other bugs)
Version First Reported In: 3.3.2
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords: triaged
Depends on:
Blocks:
 
Reported: 2017-12-03 16:34 UTC by Ray
Modified: 2018-10-28 03:18 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments
attachment-6345-0.html (1.96 KB, text/html)
2017-12-03 16:48 UTC, Ray
Details
attachment-17607-0.html (1.19 KB, text/html)
2017-12-05 08:32 UTC, Ray
Details

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Description Ray 2017-12-03 16:34:23 UTC
Version: 3.3.2

OS Information
  Build ABI: i386-little_endian-ilp32
  Build CPU: i386
  CPU: i386
  Kernel Type: winnt
  Kernel Version: 10.0.10586
  Pretty Productname: Windows 10 (10.0)
  Product Type: windows
  Product Version: 10

OpenGL Info 
  Vendor:  Google Inc. 
  Renderer:  "ANGLE (Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) Direct3D11 vs_4_0 ps_4_0)" 
  Version:  "OpenGL ES 3.0 (ANGLE 2.1.0.8613f4946861)" 
  Shading language:  OpenGL ES GLSL ES 3.00 (ANGLE 2.1.0.8613f4946861) 
  Requested format:  QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 0, profile  QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile)) 
  Current format:    QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::SwapBehavior(DefaultSwapBehavior), swapInterval 0, profile  QSurfaceFormat::OpenGLContextProfile(NoProfile)) 
     Version: 3.0
     Supports deprecated functions false 
     is OpenGL ES: true 

QPA OpenGL Detection Info 
  supportsDesktopGL: false 
  supportsAngleD3D11: true 
  isQtPreferAngle: true 
  overridePreferAngle: false 
== log ==
 createPlatformOpenGLContext QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 0, profile  QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile))
Basic wglCreateContext gives version 1.1
OpenGL version too low
OpenGL 2.0 entry points not found
GPU features: QSet()
supportedRenderers GpuDescription(vendorId=0x8086, deviceId=0x2a42, subSysId=0xc571144d, revision=9, driver: "igdumd32.dll", version=8.15.10.2702, "Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)") renderer:  QFlags(0x2|0x4|0x8|0x20)
Qt: Using EGL from libEGL
Qt: Using OpenGL ES 2.0 from libGLESv2
create Created EGL display 0x2839df8 v 1 . 4
createPlatformOpenGLContext QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 0, profile  QSurfaceFormat::OpenGLContextProfile(CompatibilityProfile))
~QWindowsEGLStaticContext Releasing EGL display  0x2839df8 
== end log ==
Comment 1 Halla Rempt 2017-12-03 16:40:39 UTC
So, what _is_ your problem? It's excellent to give us the system info, but apart from that, what is up?
Comment 2 Ray 2017-12-03 16:48:10 UTC
Created attachment 109194 [details]
attachment-6345-0.html

I have been using Krita for about a year. in the last week or so it is very
unstable. I have tried loading the latest version but the same thing.

It freezes and says not responding when saving, merging layers, rotating
image.

I have been a big fan of Krita but getting very frustrated.

Ray

On Sun, Dec 3, 2017 at 6:40 PM, Boudewijn Rempt <bugzilla_noreply@kde.org>
wrote:

> https://bugs.kde.org/show_bug.cgi?id=387563
>
> Boudewijn Rempt <boud@valdyas.org> changed:
>
>            What    |Removed                     |Added
> ------------------------------------------------------------
> ----------------
>            Platform|Other                       |MS Windows
>                  CC|                            |boud@valdyas.org
>              Status|UNCONFIRMED                 |NEEDSINFO
>          Resolution|---                         |WAITINGFORINFO
>                  OS|Linux                       |MS Windows
>
> --- Comment #1 from Boudewijn Rempt <boud@valdyas.org> ---
> So, what _is_ your problem? It's excellent to give us the system info, but
> apart from that, what is up?
>
> --
> You are receiving this mail because:
> You reported the bug.
Comment 3 Halla Rempt 2017-12-05 08:20:52 UTC
Hm, and did you update Krita, or did something else change on your system? Maybe you could try to reset Krita's configuration? (https://docs.krita.org/KritaFAQ#Resetting_Krita_configuration)
Comment 4 Ray 2017-12-05 08:32:43 UTC
Created attachment 109215 [details]
attachment-17607-0.html

I will try the reset configuration option.

Nothing changed on my system. I hope its not a virus.

Ray

On Dec 5, 2017 10:20 AM, "Boudewijn Rempt" <bugzilla_noreply@kde.org> wrote:

> https://bugs.kde.org/show_bug.cgi?id=387563
>
> --- Comment #3 from Boudewijn Rempt <boud@valdyas.org> ---
> Hm, and did you update Krita, or did something else change on your system?
> Maybe you could try to reset Krita's configuration?
> (https://docs.krita.org/KritaFAQ#Resetting_Krita_configuration)
>
> --
> You are receiving this mail because:
> You reported the bug.
Comment 5 Andrew Crouthamel 2018-09-28 02:24:37 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 6 Andrew Crouthamel 2018-10-28 03:18:05 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!