Bug 387076 - cannot save, cannot create file for output
Summary: cannot save, cannot create file for output
Status: RESOLVED FIXED
Alias: None
Product: krita
Classification: Applications
Component: General (show other bugs)
Version: 3.3.1
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-11-18 16:56 UTC by B.
Modified: 2017-11-18 23:26 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments
cound not save for output (25.05 KB, image/jpeg)
2017-11-18 16:56 UTC, B.
Details

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Description B. 2017-11-18 16:56:59 UTC
Created attachment 108949 [details]
cound not save for output

I get this error every time i want to save.
Jpeg, png, .kra basically all of them.
Tried to save it at different places on my computer it doesn't let me.
Comment 1 Halla Rempt 2017-11-18 17:43:53 UTC
Have you got any non-microsoft "security" software like Total Defender installed?
Comment 2 B. 2017-11-18 18:15:50 UTC
I've been using Bitdefender in the past 4 years. It never picked up Krita as a threat. 
I tried to save while disabling bitdefender but got the same problem.
Uninstalled & reinstalled krita and restarted my laptop. All drivers are updated.
Comment 3 Alvin Wong 2017-11-18 18:56:41 UTC
It's most likely the ransomware protection "feature" of Bitdefender 2017 blocking access, see Bug 384755. You need to add Krita to the exclusion list.
Comment 4 B. 2017-11-18 23:26:20 UTC
Okay. I got it working now, thank you.

I reinstalled krita to another different drive and bitdefender started screaming "ransomware warning" at me this time. I wish BD popped up that warning before, that would've spared me some headaches... :/

Thank you very much for your help! Much appreciated!