Bug 384504 - Stylus loses tracking after a stroke
Summary: Stylus loses tracking after a stroke
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: Tablets (tablet issues are only very rarely bugs in Krita!) (other bugs)
Version First Reported In: 3.2.1
Platform: Microsoft Windows Microsoft Windows
: NOR major
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-09-08 20:07 UTC by Steve Robo
Modified: 2017-09-10 14:30 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed/Implemented In:
Sentry Crash Report:


Attachments
Krita Log (179.79 KB, text/plain)
2017-09-10 13:13 UTC, Steve Robo
Details

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Description Steve Robo 2017-09-08 20:07:10 UTC
When I start up everything is fine, I can see the cursor and the preview icon for the brush. However if I draw a line, when I lift my pen high enough to lose tracking and bring it back down, the cursor will come back but the preview for the brush stays where the stroke finished and does not allow me to continue drawing. I have to move my physical mouse or move my pen out of Krita and back to continue drawing. (Note if I don't lift the pen high enough to loose tracking it works fine, however I lift my pen often to click on things or just pause for a minute causing frustration when I want to start drawing again)

I've tried different versions even just jumped to the newest version and still have the issue. I've tried re-installing, turning off and on openGL. Not sure what the issue could be. 

It's repeatable and happens every time I use Krita.

Thank you for your time.
Comment 1 Halla Rempt 2017-09-09 06:26:13 UTC
What tablet are you using? If it's a ugee, this sounds like a duplicate of https://bugs.kde.org/show_bug.cgi?id=382821 -- and it's an issue in the tablet driver.
Comment 2 Alvin Wong 2017-09-09 07:05:41 UTC
If not, then please follow the follow link to get a tablet log:

https://docs.krita.org/KritaFAQ#What_if_your_tablet_is_not_recognized_by_Krita.3F
Comment 3 Steve Robo 2017-09-10 13:13:29 UTC
Created attachment 107783 [details]
Krita Log

Here is the log file, I'm using a wacom cintiq 13HD
Comment 4 Alvin Wong 2017-09-10 13:39:24 UTC
Hi, thanks for the log.

From the log it looks like you have a multiple monitor setup? If this is the case, could it be some incorrect calibration settings in the Wacom Tablet Properties?

Also, please try (re)installing the latest Wacom driver.
Comment 5 Steve Robo 2017-09-10 13:53:05 UTC
I've tried re-installing the new drivers, and I've calibrated the tablet and krita multiple times. I've even tried disabling all my other monitors so that the tablet is the only active monitor and the issue still persists.
Comment 6 Halla Rempt 2017-09-10 14:12:47 UTC
Reinstalling the same version of a driver or an application seldom makes any difference. For wacom drivers, you will need to use the driver utility to completely reset the settings.
Comment 7 Steve Robo 2017-09-10 14:16:39 UTC
Reset to factory settings and still doesn't work.
Comment 8 Steve Robo 2017-09-10 14:25:53 UTC
I fixed it, you were correct about the calibration, not sure why but this time it worked fine. 

Thank you for your help and time!
Comment 9 Halla Rempt 2017-09-10 14:30:06 UTC
Okay, thanks for your patience.