Bug 382516 - File not opening
Summary: File not opening
Status: RESOLVED FIXED
Alias: None
Product: krita
Classification: Applications
Component: File formats (other bugs)
Version First Reported In: 3.1.2
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-07-19 18:02 UTC by Raymond Bieber
Modified: 2017-09-28 14:54 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed/Implemented In:
Sentry Crash Report:


Attachments
attachment-13189-0.html (2.39 KB, text/html)
2017-07-20 12:16 UTC, Raymond Bieber
Details

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Description Raymond Bieber 2017-07-19 18:02:43 UTC
When I try to open my project I recieve this message.
Could not open C:/Users/Raymond Bieber/Documents/digital paint/ut skyline.kra
Reason: Not a valid Krita file: C:/Users/Raymond Bieber/Documents/digital paint/ut skyline.kra 
I need this for college.
Comment 1 Halla Rempt 2017-07-19 18:30:43 UTC
Try to repair the file with a tool like ziprepair; I am afraid it does sound like your system might have corrupted the file :-(
Comment 2 Raymond Bieber 2017-07-20 12:16:31 UTC
Created attachment 106760 [details]
attachment-13189-0.html

I tried to send the file to see if they could fix it but the file is to big.  Is there any way to get the file to the support team. 

    On Wednesday, July 19, 2017 2:31 PM, Boudewijn Rempt <bugzilla_noreply@kde.org> wrote:
 

 https://bugs.kde.org/show_bug.cgi?id=382516

Boudewijn Rempt <boud@valdyas.org> changed:

          What    |Removed                    |Added
----------------------------------------------------------------------------
          Platform|PCLinuxOS                  |MS Windows
                CC|                            |boud@valdyas.org

--- Comment #1 from Boudewijn Rempt <boud@valdyas.org> ---
Try to repair the file with a tool like ziprepair; I am afraid it does sound
like your system might have corrupted the file :-(
Comment 3 Halla Rempt 2017-07-31 09:24:20 UTC
Sorry for the late reply... Krita isn't created by a company, there is no such thing as a support team, just a bunch of overworked open source developers. You can, of course, share the file with us through dropbox or google driver or wedrive. And then I can use the ziprepair tool to see if the file is salvagable. You can use ziprepair on it yourself: https://www.diskinternals.com/zip-repair/

Copy the .kra file, change the extension to .zip and open it in zip-repair.
Comment 4 Halla Rempt 2017-09-28 14:54:51 UTC
I'm sorry, but we cannot handle this as a bug; something must have gone wrong when saving. Since 3.1.2 we've added extra checks to avoid things like this happening, though.