Bug 382381 - Krita 3.1.4 cannot open files when using Huion Gt-220 v2
Summary: Krita 3.1.4 cannot open files when using Huion Gt-220 v2
Status: RESOLVED NOT A BUG
Alias: None
Product: krita
Classification: Applications
Component: Tablets (tablet issues are only very rarely bugs in Krita!) (show other bugs)
Version: 3.1.4
Platform: Microsoft Windows Microsoft Windows
: NOR critical
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-07-15 17:01 UTC by sebastien.renaud
Modified: 2017-07-20 08:49 UTC (History)
2 users (show)

See Also:
Latest Commit:
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Sentry Crash Report:


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Description sebastien.renaud 2017-07-15 17:01:54 UTC
Hi,
I have an issue when opening and creating a file of any case with Krita when I'm using my Huion GT 220 v2 graphic tablet. When I unplug-it Krita can open files without a problem.
I have also installed the debug version of the Krita I'm using 3.1.4. 
I cannot see the debug file in the %localappdata% directory.

My configuration is:
Windows 10 Family 64 bits
i7-6700 CPU
16 GB of RAM
Nvidia GeForce GTX 960
I'm working on an SDD hard disk.

Can you help me resolving this issue?
Best Regards,
Sébastien
Comment 1 wolthera 2017-07-17 09:46:50 UTC
Does ctrl+o work for opening files?
Comment 2 sebastien.renaud 2017-07-17 13:55:49 UTC
Yes, the dialog box has always shown. It's the process of opening / creating the file that never ends.
Thanks !
Comment 3 Halla Rempt 2017-07-18 08:42:24 UTC
There must be something else that's really weird on your system. You could try to create a debug log (get https://technet.microsoft.com/en-us/sysinternals/debugview.aspx and start debugview before starting krita, then reproduce the problem), but what it is...

Can you create a new image at all?
Comment 4 sebastien.renaud 2017-07-20 01:01:57 UTC
Hi,
I'm sorry for the delay of my answer. Yesterday, I took the time format my PC and reinstall as new. Now, Krita is able to create and open any files.
I thank you for your support.
Sébastien
Comment 5 Halla Rempt 2017-07-20 08:49:41 UTC
Thanks for getting back to us!