Bug 379992 - Constant crashes, unusable
Summary: Constant crashes, unusable
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: General (show other bugs)
Version: 3.1.3
Platform: unspecified Microsoft Windows
: NOR crash
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords: triaged
Depends on:
Blocks:
 
Reported: 2017-05-19 04:04 UTC by laurenaquino
Modified: 2018-10-28 03:27 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


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Description laurenaquino 2017-05-19 04:04:38 UTC
every time I try to create a new document, Krita crashes. I've had no problems using it on other computers, but Krita does not work on my laptop.
Comment 1 Halla Rempt 2017-05-19 06:46:33 UTC
Hi Lauren,

Logically, if Krita works on your other systems, but not on the laptop, there must be something up with the laptop...

Have you checked whether disabling opengl makes a difference (https://docs.krita.org/KritaFAQ#Krita_starts_with_a_black_or_blank_canvas_and_nothing_changes_when_you_try_to_draw.2Fshows_a_black_or_blank_screen_on_my_Windows_system_with_an_Intel_GPU)

If not, please try to make a crash log: https://docs.krita.org/Dr._Mingw_debugger
Comment 2 wolthera 2017-05-23 16:10:46 UTC
I'm setting this to needs info as long as there's no crash logs.
Comment 3 Andrew Crouthamel 2018-09-28 02:26:21 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 4 Andrew Crouthamel 2018-10-28 03:27:35 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!