Created attachment 104862 [details] The bug is at the beginning at creating / opening file, performance log is uncaught. This file taken from %TEMP% folder. Dunno this help or not When creating new document or open document using wacom cintiq 13HD monitor, krita not responding. This not happened when create new document / open document at main monitor (krita window at main monitor). After create / open document from main monitor, then drag krita window into wacom display, krita can handle when create new / open document. This bug only appears when open krita, set into wacom display, create / open document, then crashed / not responding. When create / open document at main monitor, drag into wacom display, create / open document again, krita not crashed. All driver is updated, tried krita 3.1.0 - 3.1.2, same = crashed.
After couple of trying, changing my wacom cintiq 13 HD as main display makes me can create / open document. Then try to create / open document into my secondary monitor, krita freeze / not responding. Same as when my wacom cintiq as secondary display. The conclusion is, when create / open document at secondary display, krita freeze / not responding. I can't caught any log file, sorry
Which version of Windows are you on? Could you try to follow https://docs.krita.org/Dr._Mingw_debugger and get a crash log for me? With Windows 7 and a 13" cintiq hybrid companion as secondary monitor, I cannot reproduce the issue.
The problem has gone. Dunno what happen, krita just fixed itself, lol. I just set my wacom as main display and used it for a couple of days (after I reported the problem is on secondary display). Then today I test it again, problem gone! I can create document in my secondary display. This is weird, seriously. I got this problem at the first try, maybe 3 weeks ago (first try krita and wacom cintiq) and stuck at it. Until I decided to using linux mint. Back to windows again because hidpi on linux is unfriendly. If I got this problem again, I will open it again. Also about Dr._Mingw_debugger, I try it when issue occurred, but no crash log recorded. Btw Thanks,
Okay, got the problem and temporary solution. When I disable OpenGL in settings, krita run without problem and otherwise. My PC : Intel core i7 6600 NVidia GTX 970 Ram 8 GB Windows 10 Enterprise Currently still downloading debug.zip from https://krita.org/en/item/krita-3-1-2-released/, will update when I got the crash log. Can I change the bug title? I think the problem is not about wacom cintiq, but secondary monitor
Created attachment 104912 [details] It seems krita use NVidia graphic card.
I can only provide video about the crashes here : https://drive.google.com/file/d/0B95EGylZORnnSnVQdHFtOUR6RDQ/view?usp=sharing Sorry for my English.
I'm sorry, the video doesn't help a lot. Can you try what happens when you run krita explicitly on the Intel video card?
It's been so long, but I just realize, the problem is when two monitor using different size of text, apps (Display Settings). In my case, my main monitor is 125%, and my wacom set into 100%. That was the problem. When I change my wacom into 125%, no problem appears. I don't know this basic problem with dual monitor or krita can't handle it. At least I know what happen and can tell you whats the problem. Thanks in advance.
Weird, though, because I recently tested krita on a surface pro with an external monitor attached. Each monitor had a different scaling, too, and there were no problems with that (other than that the toolkit we use, Qt, does weird things to the titlebars).
Weird, ouh make sure krita is on the secondary monitor?