Bug 374860 - closure of the program
Summary: closure of the program
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: General (show other bugs)
Version: git master (please specify the git hash!)
Platform: Microsoft Windows Microsoft Windows
: NOR crash
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords: triaged
Depends on:
Blocks:
 
Reported: 2017-01-10 10:33 UTC by joanna-adriana
Modified: 2018-10-27 04:06 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments

Note You need to log in before you can comment on or make changes to this bug.
Description joanna-adriana 2017-01-10 10:33:57 UTC
The program closes randomly without notice and no autosave losing all artwork made I tried re installing the program and it still closes randomly. It most often closes when I try to move layers. I use windows 10 and 64 bit operating system.
Comment 1 Halla Rempt 2017-01-10 12:08:21 UTC
Hi Joanna,

Which version of Krita are you using? This behaviour is not normal, and most users don't experience it. Could you download these files:

http://download.kde.org/stable/krita/3.1.1/krita-3.1.1-x64-dbg.zip
http://download.kde.org/stable/krita/3.1.1/krita-3.1.1-x64.zip

And follow these instructions:

https://docs.krita.org/Dr._Mingw_debugger

To get a crash log for us?
Comment 2 Andrew Crouthamel 2018-09-26 22:25:12 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 3 Andrew Crouthamel 2018-10-27 04:06:07 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!