Bug 374262 - wireless connection drops frequently
Summary: wireless connection drops frequently
Status: RESOLVED INTENTIONAL
Alias: None
Product: systemsettings
Classification: Applications
Component: kcm_networkmanagement (show other bugs)
Version: unspecified
Platform: Ubuntu Linux
: NOR normal
Target Milestone: ---
Assignee: Lukáš Tinkl
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-12-28 18:46 UTC by Peter Roots
Modified: 2024-12-23 18:27 UTC (History)
1 user (show)

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Description Peter Roots 2016-12-28 18:46:46 UTC
not really sure if plasma applet or underlying network manager or something else but on wireless I frequently loose connection. Other devices on the network don't drop connection and neither does this laptop when running Windows 10
Using realtek RTL8821AE on 5GHz but also have had this when using 2.4GHz
Comment 1 Peter Roots 2016-12-28 19:15:05 UTC
sometimes drops within a few minutes of logging on, other times may run for an hour or so. Sometimes will eventually reconnect but mostly have to disconnect and reconnect to AP. Sometimes forced to turn off wireless and back on again before it works. occasionally the only way to get network is to reboot.
sometimes after reconnecting the connection remains for sometime, other times it drops almost immediately again
I have tried with both 2.4GHz and 5GHz connections remembered and when one drops the other tries to start but found suggestion that this can cause a problem when wireless flaps between the two so have tried with just one or the other set up. Problem exists on both.
have tried this
sudo add-apt-repository ppa:hanipouspilot/rtlwifi
sudo apt update
sudo apt install rtlwifi-new-dkms
but ended up with no wireless connectivity at all
I am using Kubuntu 16.4 and have had the issue for months. Keep hoping an update will fix but nothing as yet. kernel is 4.4.0-57-generic
Comment 2 Peter Roots 2016-12-28 19:16:37 UTC
oh and not confined to my home wifi either, reproducible on others too
Comment 3 Jan Grulich 2017-01-02 07:27:33 UTC
Unfortunately this is definitely a problem somewhere in the underlying software (either driver issue or a bug in NetworkManager). I would start with opening a bug report for NetworkManager where they can help you more than me.

NM bugzilla: https://bugzilla.gnome.org/page.cgi?id=browse.html&product=NetworkManager
Comment 4 Peter Roots 2017-01-02 11:23:52 UTC
(In reply to Jan Grulich from comment #3)
> Unfortunately this is definitely a problem somewhere in the underlying
> software (either driver issue or a bug in NetworkManager). I would start
> with opening a bug report for NetworkManager where they can help you more
> than me.
> 
> NM bugzilla:
> https://bugzilla.gnome.org/page.cgi?id=browse.html&product=NetworkManager

Thank you, I will do that