Bug 373530 - krita crashes when a tooltip is shown
Summary: krita crashes when a tooltip is shown
Status: RESOLVED WORKSFORME
Alias: None
Product: krita
Classification: Applications
Component: Usability (show other bugs)
Version: 3.0.1.1
Platform: Microsoft Windows Microsoft Windows
: NOR crash
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords: triaged
Depends on:
Blocks:
 
Reported: 2016-12-11 18:52 UTC by dalou.dhinesh
Modified: 2018-10-27 02:34 UTC (History)
1 user (show)

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Description dalou.dhinesh 2016-12-11 18:52:09 UTC
Krita crashes each time I leave the mouse over an icon for indication (help bubble text appears)

I reinstalled the soft multiple times and boot it from previous windows setup (windows 7) but it remains. OS : MS windows 10
Comment 1 Halla Rempt 2016-12-12 09:47:53 UTC
Hi Dalou,

The tooltip system is the default one provided by the platform. If that crashes, there must be something special about the setup of your system. Reinstalling an application doesn't make sense in that case, but it's not Krita, it's your system where something is weird. 

You could try to reset Krita's configuration (reinstalling doesn't do that): https://docs.krita.org/KritaFAQ#Resetting_Krita_configuration .

If that doesn't work you could try to gather information about the crash using the latest release candidate (https://krita.org/en/item/krita-3-1-release-candidate/).
See: https://docs.krita.org/Dr._Mingw_debugger
Comment 2 Halla Rempt 2017-01-25 10:13:21 UTC
Hi Dalou,

Since this doesn't happen for most people, and I cannot reproduce it, I would appreciate if you could try to reset your configuration and if it still happens, create a backtrace, as per the instructions above. Without that information, I cannot investigate what is going on.
Comment 3 Andrew Crouthamel 2018-09-26 22:18:55 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 4 Andrew Crouthamel 2018-10-27 02:34:21 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!