Fresh install. App crashes every time I try to create a new document from template. Installed today and worked fine until I de-selected Open GL, then re-selected (without restarting). The next time I opened it, and tried to create a new document, it crashed. I have been unable to open it since. Also crashes now when trying to open an existing document. Tried reinstalling over existing, no luck.
I suspect that your graphics driver isn't compatible with Krita's opengl canvas: which GPU and driver version do you have?
Created attachment 102377 [details] System doc.pdf Hi Boudewijn, That's what I thought too, except that when I first installed it, it worked fine. It was only after I unchecked OpenGL and then rechecked it that the troubles began. I'm using Intel HD 4000 integrated graphics, which apparently is compatible with Open GL 4.0, but potentially not Krita's implementation of it? I hadn't updated anything for a long time, and as I say, when I first installed, it worked fine. 2.9.11.0 works perfectly, so for the time being, that's what I'll use. I did update my display drivers to the latest available, then tried to install 3.0.1.1 over 2.9.11.0 (which didn't work), and also tried uninstalling completely and reinstalling from scratch (also didn't work). Same result each time, always crashes when I try to create a new document. In any case, hopefully the attached is helpful. I'm running a pretty middle-of-the-road machine, so it might be helpful for other casual users to know of potential issues with similar machines. Thanks for taking a look! I'm always blown away how fast you respond! I'm glad you and your team are around--Krita is amazing (even the slightly older versions)! JLP On Mon, Nov 21, 2016 at 5:09 AM, Boudewijn Rempt <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=372679 > > Boudewijn Rempt <boud@valdyas.org> changed: > > What |Removed |Added > ------------------------------------------------------------ > ---------------- > CC| |boud@valdyas.org > > --- Comment #1 from Boudewijn Rempt <boud@valdyas.org> --- > I suspect that your graphics driver isn't compatible with Krita's opengl > canvas: which GPU and driver version do you have? > > -- > You are receiving this mail because: > You reported the bug.
Created attachment 102476 [details] attachment-16296-0.html Any word on this? According to what I attached previously, my system supports up to Open GL4. It has no issues at all running any other graphics/art programs. Additionally, it ran without incident when I installed it--as stated previously, it only had problems after I turned off Open GL, then turned it back on again. On Mon, Nov 21, 2016 at 9:36 PM, Jean Luc Pontiac <jeanlucpontiac@gmail.com> wrote: > Hi Boudewijn, > > That's what I thought too, except that when I first installed it, it > worked fine. It was only after I unchecked OpenGL and then rechecked it > that the troubles began. > I'm using Intel HD 4000 integrated graphics, which apparently is > compatible with Open GL 4.0, but potentially not Krita's implementation of > it? I hadn't updated anything for a long time, and as I say, when I first > installed, it worked fine. 2.9.11.0 works perfectly, so for the time being, > that's what I'll use. > > I did update my display drivers to the latest available, then tried to > install 3.0.1.1 over 2.9.11.0 (which didn't work), and also tried > uninstalling completely and reinstalling from scratch (also didn't work). > Same result each time, always crashes when I try to create a new document. > > In any case, hopefully the attached is helpful. I'm running a pretty > middle-of-the-road machine, so it might be helpful for other casual users > to know of potential issues with similar machines. > > Thanks for taking a look! I'm always blown away how fast you respond! I'm > glad you and your team are around--Krita is amazing (even the slightly > older versions)! > > JLP > > > On Mon, Nov 21, 2016 at 5:09 AM, Boudewijn Rempt <bugzilla_noreply@kde.org > > wrote: > >> https://bugs.kde.org/show_bug.cgi?id=372679 >> >> Boudewijn Rempt <boud@valdyas.org> changed: >> >> What |Removed |Added >> ------------------------------------------------------------ >> ---------------- >> CC| |boud@valdyas.org >> >> --- Comment #1 from Boudewijn Rempt <boud@valdyas.org> --- >> I suspect that your graphics driver isn't compatible with Krita's opengl >> canvas: which GPU and driver version do you have? >> >> -- >> You are receiving this mail because: >> You reported the bug. > > > > > -- > "If Milli Vanilli fall in the forest, does someone else make a sound?" >
If the problem is caused by toggling the openGL, maybe there's something wrong with the config file instead. Could you rename the file(as noted here: https://docs.krita.org/KritaFAQ#Resetting_Krita_configuration ), check if that has an effect, and if so, upload it here? That way we can check if there's something funny going on with the config file.
Created attachment 102532 [details] image.png Hi Wolthera, No luck there either. I tried both renaming and deleting (though saving a backup elsewhere), and no difference. I'm not sure this is a problem, but, in the instructions, it says the path is: user\Appdata\Roaming\krita\kritarc or %APPDATA%\Roaming\krita\kritarc, But I didn't find it in this path. Instead, in \Roaming\, I found it further down than that: [image: Inline image 1] <User>/AppData/Roaming/krita/share/config I did find another kritarc file that sort of matched that path structure, but it was in \Local\ rather than \Roaming\: [image: Inline image 2] <User/AppData/Local/krita I tried both renaming and deleting both of those files, and no luck. Each time, when I attempt to open a document whether new or saved, Krita crashes,although the interface itself opens just fine. The Windows crash log indicates libkritaimage.dll as the source of the problem. Is this something that I can see, modify, or replace? Thanks for taking a look! JLP On Mon, Nov 28, 2016 at 9:59 AM, wolthera <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=372679 > > wolthera <griffinvalley@gmail.com> changed: > > What |Removed |Added > ------------------------------------------------------------ > ---------------- > CC| |griffinvalley@gmail.com > > --- Comment #4 from wolthera <griffinvalley@gmail.com> --- > If the problem is caused by toggling the openGL, maybe there's something > wrong > with the config file instead. Could you rename the file(as noted here: > https://docs.krita.org/KritaFAQ#Resetting_Krita_configuration ), check if > that > has an effect, and if so, upload it here? That way we can check if there's > something funny going on with the config file. > > -- > You are receiving this mail because: > You reported the bug. >
Created attachment 102533 [details] image.png
I cannot reproduce this -- and it's really strange. If you remove the krita configuration, something that is caused by changing the configuration should no longer be possible to happen! In any case, we did quite a lot of rewriting of the opengl code for 3.1, so could check whether this still happens with the release candidate? (https://krita.org/en/item/krita-3-1-release-candidate/)
Created attachment 102757 [details] attachment-20098-0.html Hi Boudewijn, It was very weird--I think I found all the config files and got rid of them, but the file structure was different than what Wolthera indicated it should be, so maybe one was hiding somewhere, or that setting was persisting somewhere else? The good news is, 3.0.0.94 is working without a hitch so far! If I get brave, I'll try to reproduce the error I was getting once I'm pretty sure there's another significant update coming that could repair whatever damage might occur, but for the time being, I'm glad to be back in Krita! Some intriguing developments happening in this update :) Thanks again, - JLP On Mon, Dec 12, 2016 at 5:35 AM, Boudewijn Rempt <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=372679 > > --- Comment #7 from Boudewijn Rempt <boud@valdyas.org> --- > I cannot reproduce this -- and it's really strange. If you remove the krita > configuration, something that is caused by changing the configuration > should no > longer be possible to happen! > > In any case, we did quite a lot of rewriting of the opengl code for 3.1, so > could check whether this still happens with the release candidate? > (https://krita.org/en/item/krita-3-1-release-candidate/) > > -- > You are receiving this mail because: > You reported the bug. >
Okay, let's close then :-)
Created attachment 102774 [details] attachment-10968-0.html Sounds good--all's well that ends well :) On Tuesday, December 13, 2016, Boudewijn Rempt <bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=372679 > > Boudewijn Rempt <boud@valdyas.org <javascript:;>> changed: > > What |Removed |Added > ------------------------------------------------------------ > ---------------- > Resolution|--- |WORKSFORME > Status|UNCONFIRMED |RESOLVED > > --- Comment #9 from Boudewijn Rempt <boud@valdyas.org <javascript:;>> --- > Okay, let's close then :-) > > -- > You are receiving this mail because: > You reported the bug.