Bug 366285 - System is unable to boot after installing a new copy of KDE neon on UEFI enabled systems
Summary: System is unable to boot after installing a new copy of KDE neon on UEFI enab...
Status: RESOLVED FIXED
Alias: None
Product: neon
Classification: KDE Neon
Component: general (show other bugs)
Version: unspecified
Platform: Other Linux
: NOR grave
Target Milestone: ---
Assignee: Jonathan Riddell
URL: http://clan-agoshan.com/grub.png
Keywords:
Depends on:
Blocks:
 
Reported: 2016-07-30 20:15 UTC by Lucas Finsterbusch
Modified: 2016-08-08 21:31 UTC (History)
8 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


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Description Lucas Finsterbusch 2016-07-30 20:15:23 UTC
After installing a new copy of the latest KDE neon OS, the System isn't booting anymore. Live Image is working perfectly well, but than, after Setup and reboot, only a lite command prompt is showing.

This problem occurs ONLY on UEFI enabled systems, like Generation 2 VMs on Microsoft Hyper-V or EFI enabled VMs in VMware ESXi 6.0. When i try legacy setups, neon starts up normally.

Reproducible: Always

Steps to Reproduce:
Installing a new copy of KDE neon useredition-20160728-1517-amd64 on an UEFI enabled virtual machines, like Microsoft Hyper-V Generation 2 or on VMware Workstation / ESXi, etc. 


Actual Results:  
After POST of my virtual machines, i'll only see the following message:

GNU GRUB Version 2.02~beta2-36ubuntu3.1

Minimal BASH-like line editing is supported. For the first word, TAB lists possible command completions. Anywhere else TAB lists possible device or file completions.

grub> _

Expected Results:  
The System should boot up normaly and should show my login screen

This error occurs on both of my server systems:

First server: 

Virtualization Server
VMware ESXi 6.0.0-201605040001-standard-customized (VMware, Inc.)
MB: Gigabyte H77M-D3H
Processor: Intel Core i3-2120 @ 3.30 GHz
RAM: 16 GB

Second server:

Web root server
Windows 2012 R2 - Hyper-V
Processor: Intel Core i7-950 @ 3.07 GHz
RAM: 48 GB
Comment 1 Harald Sitter 2016-07-30 20:20:50 UTC
Jonathan. I do so very much hope this isn't what I predicted would happen.
Comment 2 J Janz 2016-08-02 15:19:44 UTC
I can confirm this: not only for VMs, I went for a refresh at my mediacenter (just regular PC next to TV) and gave it a clean KDE Neon User install and got to the same unformatunate situation. Either with Secure Boot on or off. The thing is that it used to work well.*

I didn't try to disable UEFI and try it with Legacy but, by the description of this bug, it seems it'll work. I'll try and either way and post here what it gives.

* I first tried Developer edition until User came out and both, freshly installed, didn't have this boot issue. Then I went back to Kubuntu 15.10 to use fglrx until I got better news from open AMD drivers (all 3, KDE Neon Dev and User, and Kubuntu, with UEFI and Secure Boot both on) and now hit this.
Comment 3 Liam Murphy 2016-08-03 18:38:58 UTC
I am also having this issue. 

I have a dual boot with Windows, but separate SSD's for Windows and Linux. I've attempted manual partition editing, and the default "erase disk" and let Neon do the work. 

Getting same GRUB Minimal screen after rebooting when the install is complete. 

I get no errors during the install.
Comment 4 J Janz 2016-08-04 14:58:57 UTC
Thank God I happened to have an image of a few weeks ago (neon-useredition-20160713-1223-amd64.iso) and that one installed with no erros, same as current one, but installed system boots and works ok! Updated (even got plasma 5.7.3 last night) and still alright (well, just that sound never came up with onboard HDMI and AMD R9 270, also through HDMI, only goes from boot splash to dead black screen but I guess those are separate bugs).

Well, now I'm hoping that having a closer date to where things were still on track might help to find a related change from then to current version and it can be fixed or reverted.
Comment 5 Jonathan Riddell 2016-08-04 15:07:40 UTC
Harald: what did you predict would happen?
Comment 6 Liam Murphy 2016-08-04 16:14:13 UTC
(In reply to J Janz from comment #4)
> Thank God I happened to have an image of a few weeks ago
> (neon-useredition-20160713-1223-amd64.iso) and that one installed with no
> erros, same as current one, but installed system boots and works ok! Updated
> (even got plasma 5.7.3 last night) and still alright (well, just that sound
> never came up with onboard HDMI and AMD R9 270, also through HDMI, only goes
> from boot splash to dead black screen but I guess those are separate bugs).
> 
> Well, now I'm hoping that having a closer date to where things were still on
> track might help to find a related change from then to current version and
> it can be fixed or reverted.

Janz, any possibility of us getting that image? I would really like getting Neon on my machine. That does make me think, Neon did indeed use to work a month or two ago on this same machine.
Comment 7 J Janz 2016-08-05 13:50:31 UTC
(In reply to Liam Murphy from comment #6)
> Janz, any possibility of us getting that image? I would really like getting
> Neon on my machine. That does make me think, Neon did indeed use to work a
> month or two ago on this same machine.

I thought it could happen when I wrote that. =)  It is in my GDrive currently and I even thought of sharing the link but, as I was afraid of, it is almost full and I'll need to remove it. Right now I'm trying to send it to my dropbox, which I never use so it would be ok to keep it there until we get this fixed. The only issue is that I'm at work right now, where both Dropbox and GDrive are blocked, so I'm trying that from my phone, which might demand a little patience (specially from me). =O

Unless that, and I'm not enough into KDE Bugs rules to know but, this could qualify as a workaround and then I could attach it here (file was indeed found in my work's PC)...

Any of the experienced ones among you could tell me?
Comment 8 ZrL 2016-08-05 17:25:07 UTC
Hi there !
Same problem on a fresh install !

I had to use this image + update OS to get something up to date:
neon-useredition-20160705-0929-amd64.iso.
Comment 9 J Janz 2016-08-06 17:13:10 UTC
(In reply to Liam Murphy from comment #6)
> Janz, any possibility of us getting that image?
Sorry for taking this long: https://www.dropbox.com/s/dqi98lvj8sy655u/neon-useredition-20160713-1223-amd64.iso?dl=0 (I didn't test downloading it to see if everything went well so let us know here if this file is not working so I can re-upload it and people coming for a workaround can use it.)

(In reply to ZrL from comment #8)
> Same problem on a fresh install !
Was it with thursday's new iso (neon-useredition-20160804-1018-amd64.iso), yet?
Comment 10 Lucas Finsterbusch 2016-08-06 17:31:34 UTC
Unfortunately, yes... I've tried it two days ago...
Comment 11 Juan Pablo Berdejo 2016-08-07 19:37:19 UTC
¿There is a way to manually fix the grub.cfg after the fresh install?
Comment 12 Lucas Finsterbusch 2016-08-07 19:46:59 UTC
Well, i've tried it with an automatic repair on a new neon live session, but nothing... with this little boot-repair thingy... maybe fixing it manually will do something.
Comment 13 Jonathan Riddell 2016-08-08 21:31:19 UTC
Fixed on today's images