As I said in the summary, the Krita 3.0 stops working at what seems like random intervals. Happens whether I'm drawing or painting, but has begun only in the last few days. I get the message "krita.exe stopped working" and have to close. Tried reinstalling Krita 3.0 repeatedly. Not helping. I'm working on a Pro Surface 3-- not sure if that means something. Reproducible: Always Steps to Reproduce: 1. Open existing file on Pro Surface 3. 2. Start drawing. 3. Crash after between 5 and 15 minutes. Actual Results: Error message from Windows claiming "krita.exe stopped working." Windows says it's looking for a solution but doesn't find one. Sometimes, when I re-open Krita 3.0, I get an error saying the "runtime environment isn't responding." Expected Results: Allowed me to keep drawing.
Hi Christian, I'm afraid I cannot reproduce this on my own Surface Pro 3, where I can draw for an hour on end without problems. But let's go through the usual questions: what is your usual image size, color model and channel depth? Do you have opengl enabled in the settings dialog? Do you have any custom "security" software installed like sandboxie?
Created attachment 99502 [details] attachment-25321-0.html Hi there, Thanks for getting back to me so quickly! Most appreciated. By the way, I think Krita is great-- would love to get it working again. To answer your questions: 1. Usual image size is 1080 by 1080 pixels, 300 ppi, RGB, 8 bit. 2. Opengl is enabled, yes. 3. I have sandboxie, but it isn't running (far as I can tell). Shall I delete sandboxie? Thanks very much, Christian. On 14 June 2016 at 18:48, Boudewijn Rempt via KDE Bugzilla < bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=364323 > > Boudewijn Rempt <boud@valdyas.org> changed: > > What |Removed |Added > > ---------------------------------------------------------------------------- > CC| |boud@valdyas.org > > --- Comment #1 from Boudewijn Rempt <boud@valdyas.org> --- > Hi Christian, > > I'm afraid I cannot reproduce this on my own Surface Pro 3, where I can > draw > for an hour on end without problems. But let's go through the usual > questions: > what is your usual image size, color model and channel depth? Do you have > opengl enabled in the settings dialog? Do you have any custom "security" > software installed like sandboxie? > > -- > You are receiving this mail because: > You reported the bug. >
Try to disable OpenGL and check if that makes a difference.
Created attachment 99504 [details] attachment-26995-0.html Okay, thanks! On 14 June 2016 at 19:55, Sven Langkamp via KDE Bugzilla < bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=364323 > > Sven Langkamp <sven.langkamp@gmail.com> changed: > > What |Removed |Added > > ---------------------------------------------------------------------------- > CC| |sven.langkamp@gmail.com > > --- Comment #3 from Sven Langkamp <sven.langkamp@gmail.com> --- > Try to disable OpenGL and check if that makes a difference. > > -- > You are receiving this mail because: > You reported the bug. >
opengl should be fine on an sp3 -- I have it on as well. But software like sandboxie is know to cause problems. Are you using one of the installers or the zip file version?
Created attachment 99507 [details] attachment-31097-0.html Hi there, I've just deleted sandboxie from my sp3 after finding it running in the background. Seems to help! Thanks very much for your help! Christian. On 14 June 2016 at 20:14, Boudewijn Rempt via KDE Bugzilla < bugzilla_noreply@kde.org> wrote: > https://bugs.kde.org/show_bug.cgi?id=364323 > > --- Comment #5 from Boudewijn Rempt <boud@valdyas.org> --- > opengl should be fine on an sp3 -- I have it on as well. But software like > sandboxie is know to cause problems. Are you using one of the installers > or the > zip file version? > > -- > You are receiving this mail because: > You reported the bug. >
Okay, thanks for checking!
I am having a similar problem, I get the same notification, but usually when I try to open a new document, or before Krita had even fully loaded. I have tried various settings and even opening an animation.
And have you got sandboxie or something similar installed?
No, nothing like that.
Can you try to get more information for us by following https://docs.krita.org/KritaFAQ#How_can_I_produce_a_backtrace_on_Windows.3F ?