When I download my credit card statements for a particular (large) bank. Most of the text is not visible. However, if I select 'print preview' or print, the text is there. (All text is visible using xpdf.) It's almost like there are 2 layers - generic background text (bank name, some legalese) which is visible, and then all the normal information (address, transaction information) which is not. This is just with one company. My other statements work fine. rpm version is okular-15.12.3-1.fc23.x86_64, about dialog says 0.24.2. Reproducible: Always Steps to Reproduce: 1. open bank pdf Actual Results: some text not visible Expected Results: all text visible Unfortunately, being that it's my credit card statement, I don't feel comfortable attaching an example. I do have some screen-shots I'll attach from a page with mostly legalese.
Created attachment 99473 [details] page 2 as displayed
Created attachment 99474 [details] page 2 with print preview here you can see the missing text in the print preview dialog and the large blank area in the normal display.
Created attachment 99475 [details] page 2 extracted using pdfedit pdfedit was able to extract the legalese page which exhibits the issue.
Hi! Can you check what is the version of poppler (shown in the package suffix)? Is it possible to check if all fonts from your document are inbuilt in it (File -> Properties -> Fonts)? Thanks in advance for your answers.
> Can you check what is the version of poppler (shown in the package suffix)? I have these poppler rpms installed: poppler-0.34.0-2.fc23.x86_64 poppler-qt-0.34.0-2.fc23.x86_64 poppler-sharp-0.0.3-8.fc23.x86_64 poppler-qt5-0.34.0-2.fc23.x86_64 > Is it possible to check if all fonts from your document are inbuilt in it > (File -> Properties -> Fonts)? there are 3, all named 'n/a', type 3, Fully embedded
The bug is in poppler the library we use for pdf rendering, please report a bug in https://bugs.freedesktop.org/ and attach the buggy pdf file.
Robert I have the exact same problem with my Chase credit card statements. I did not see that you opened a bug at Freedesktop.org, so I did -- https://bugs.freedesktop.org/show_bug.cgi?id=96856 . Side note - if I open the exact same file using FireFox, it works perfectly. Post a note if you find a solution (I am using Fedora Core 23). Jim