Bug 358901 - Black Canvas appears and remains during start up- windows 7 (Not drivers)
Summary: Black Canvas appears and remains during start up- windows 7 (Not drivers)
Status: RESOLVED FIXED
Alias: None
Product: krita
Classification: Applications
Component: Usability (other bugs)
Version First Reported In: 2.9.10
Platform: Microsoft Windows Other
: NOR grave
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-02-02 01:23 UTC by James
Modified: 2019-09-05 08:15 UTC (History)
2 users (show)

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Sentry Crash Report:


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Description James 2016-02-02 01:23:57 UTC
I recently reinstalled Krita onto my laptop, it is using a ‘intel core i3’ and runs on Microsoft windows 7. 
Following the reinstallation of the program the canvas now displays black. 
Notes: 
1.	I did not update the version of Krita I was using, nor- did my drivers get updated at this time. 
2.	Upon reading about the Black Screen of Death I tried to fix the problem by updating the drivers. This did not produce any changes. BSOD remains. 
3.	In an attempt to thwart the BSOD I removed Krita again and downloaded, uninstalled, and reinstalled, three different versions of Krita, each progressively older. This had no effect. BSOD now affects ALL versions of Krita. 


Reproducible: Always

Steps to Reproduce:
1. download Krita onto a computer using Windows 7 with an intel i3 core
2. open krita, see black screen of death. 
3. (cry) optional. 

Actual Results:  
Black screen of death still persists 

Expected Results:  
shown a white canvas as it had in the past. 

I read a lot of the blogs saying that you need to do ‘Update the drivers’ and/or a ‘driver is broken- came that way from the manufacturer’ 

This is NOT the case. 

Krita was working fine, white canvas, no sluggish reactions, nothing. The black screen of death only came to pass AFTER I installed the same version of Krita I was previously running.
Comment 1 wolthera 2016-02-02 07:38:05 UTC
If you believe it's not related to the drivers the best solution would be to reset the configuration: https://userbase.kde.org/Krita/Manual/FAQ#Resetting_Krita_configuration (As a reinstall does nothing)

If so, could you sent us the renamed kritarc file? We'd like to take a peek at what happened.
Comment 2 James 2016-02-03 04:39:44 UTC
I attempted the suggested reset- unfortunately Krita ignored the command, and no pop up appeared. I attempted variations of hold duration for the combo but with no results- Krita would just open, unfortunately.
Comment 3 wolthera 2016-02-03 13:54:27 UTC
(In reply to James from comment #2)
> I attempted the suggested reset- unfortunately Krita ignored the command,
> and no pop up appeared. I attempted variations of hold duration for the
> combo but with no results- Krita would just open, unfortunately.

There's a second method mentioned, could you try that instead?
Comment 4 wolthera 2016-02-06 17:03:21 UTC
setting this to needsinfo for now.
Comment 5 Halla Rempt 2016-06-16 12:22:03 UTC
This is still an opengl/driver problem and Krita 3.0 might have fixed it. We haven't had any black screen reports for 3.0.